Sales Operations Manager

Responsive recruiter Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

Massage Heights Decatur | Membership-Based Wellness BusinessThis Role Is Not for Everyone.It is for leaders who thrive on accountability, love scorecards, and get energized by producing measurable results.If you are driven by growth, execution, and winning as a team, this role will challenge and reward you.
About UsMassage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences. Our core values are: 

• Extreme Ownership – no excuses, blame find result. 
• Energy – positive high energy is contagious 
• Results-Driven – constantly meet individual & goals
• Teamwork – everyone on ship rows the same direction 
• Trust Respect- Open communication, integrity caring for others

 
The OpportunityWe are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales.This is a hands-on leadership role responsible for:

• Driving membership sales conversion of 25% 
• Building and leading a high-performing front desk sales and therapist team
• Owning KPIs, labor efficiency, and guest experience
• Scaling a membership-based business with discipline and precision

You will run the retreat like a business—not a shift.
What You’ll Own (Key Outcomes) First 30 Days – Foundation & Mastery

• Full ownership of KPIs:
  Membership sales conversion, retention, rebooking, guest experience
• Master all systems:
  Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPoint
• Assess team performance and identify skill gaps
• Establish daily, weekly, monthly scorecards
• Stabilize staffing, scheduling, and service execution

30–60 Days – Growth & Optimization

• Consistently hit or exceed:
  • 25–35% membership conversion
  • 99% retention
• Implement structured roleplay sales rehearsal & service training
• Optimize therapist and front desk scheduling to maximize room utilization
• Recruit and onboard:
  • 20 Massage Therapists
  • Front Desk Sales Associates to support growth
• Tight control of labor and operational costs

60–90 Days – Scale & Leadership

• Launch retention initiatives that reduce churn & 25–35% membership conversion
• Conduct monthly quarterly performance reviews with growth plans
• Build a performance-driven team culture
• Partner with marketing on local outreach to generate 400+ new prospects/month

3–6 Months – Sustainability & Talent Development

• Develop an internal leadership bench (Assistant Manager / Lead)
• Contribute insights to annual budget and forecasting
• Drive consistent revenue and operational growth
• Scale membership by adding 500 active members

How Success Is MeasuredYou will be evaluated on Outcomes/Result—not effort:

• Membership Conversion: 25-35%
• Retention Rate: 99%
• Massage Therapist Rebook% (60%)
• Front Desk Prospect Conversion% (25%)
• Guest Satisfaction (NPS & Surveys)
• Employee Culture Engagement & Retention
• Operational Structure Consistency

Key Challenges (What Makes This Role Exciting)

• Balancing exceptional service with aggressive sales execution
• Turnaround challenging role building from the ground up
• Recruit Massage therapist to maintaining profitability
• Must love Tacos.
• Have to be competitive & result driven
• Holding high standards under pressure and volume

Who Thrives HereThis role is ideal for someone who:

• Loves <