Senior Business Systems Analyst

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

Senior Business Systems Analysts drive the requirements and design process for complex software systems. On this team, you’ll work within an authentication value stream, partnering with developers, architects, designers, and product stakeholders to define how customers securely access their accounts. You’ll be one of four team-level BAs in the value stream, working alongside a lead BA and a value stream analyst who handles epic-level requirements.

What you will do:

• Gather and document business and technical requirements in an Agile environment, translating them into clear, well-defined user stories
• Write detailed API requirements — request/response structures, data mappings, error handling, and integration workflows — for Java/Spring Boot services
• Define front-end requirements for React-based web applications, collaborating with a separate design team to align on user experience
• Create flow diagrams, sequence diagrams, and technical documentation for authentication and identity management flows
• Work with tech leads and architects to break down complex technical stories and validate solution designs
• Partner with the value stream owner and product stakeholders to ensure requirements align with business objectives
• Analyze existing systems and processes to identify improvement opportunities
• Conduct impact analysis and help troubleshoot issues during implementation
• Mentor junior and mid-level analysts and provide technical guidance

What you will bring:

• 5+ years of experience as a Business Systems Analyst or equivalent technology industry background

• Proficient at identifying and solving business problems through innovative and practical solutions

• Effective communication skills to convey technical information in a clear manner to all levels

• Experienced in collecting, documenting, and managing system requirements from stakeholders

• Deep understanding of highly complex multi-platform applications and systems

• Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications

• Proficient at managing tasks, timelines, and resources effectively to ensure successful project delivery

• Ability to be flexible and adaptable to changes in project scope, requirements, or technological advancements

What you will bring:

• 5+ years of experience as a Business Systems Analyst or similar role in software development
• Experience working with RESTful APIs, including integration patterns, API documentation, and tools like Postman
• Proven ability to write user stories for web-based applications, covering both front-end UI and back-end API layers
• Familiarity with Jira, Confluence, and Figma as part of an Agile workflow
• Strong communication skills — able to bridge business stakeholders and technical teams effectively
• Experience documenting system requirements, workflows, and specifications
• Understanding of multi-platform application architectures and system integrations
• Ability to manage competing priorities and adapt to evolving requirements

What will set you apart:

• Experience with authentication, identity management, or security-related systems (SSO, OAuth, MFA)
• Background in financial services, particularly defined contribution or retail investment platforms
• SQL proficiency for data analysis and requirements validation
• Understanding of web accessibility standards (ADA/WCAG)
• Experience writing acceptance criteria or BDD-style specifications
• Prior experience as a QA engineer, developer, or in another hands-on Agile team role
• Production support or troubleshooting background

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job.  The employer has the