Senior Manager Payment Cards - 90182813 - Washington, DC

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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:
The Senior Manager Payment Cards is responsible for Amtrak’s policies, processes, technology, and agreements with respect to payment card acceptance.  This position serves as the company’s payment card expert for projects including those dealing with digital wallet, debt and credit card acceptance, cost of acceptance reduction, fraud prevention, and data security.  The Senior Manager Payment Cards is responsible for, and deals on behalf of Amtrak, with the credit card networks, credit and debit card processors, digital wallet providers, business partners, vendors, and other third parties.  

 

ESSENTIAL FUNCTIONS:
The Senior Manager Payment Cards is responsible for Amtrak’s policies, processes, providing business requirements for new technology, and ensuring compliance with agreements with respect to payment card issues.  

This position leads the company’s payment card projects, through inter-departmental work teams, to:
 
•    Introduce new forms of payment acceptance and to ensure compliance with revised card network standards with regards to existing forms of payment acceptance

•    Assist in the investigation of payment card fraud, identify opportunities for process or technology improvements to reduce payment card fraud, and ensure policies and processes are compliant with card brand requirements for fraud prevention  

•    Reduce costs – by developing and implementing improvements to interchange, chargeback, and authorization processes

•    Improve credit card data security – including coordination of training and compliance efforts to maintain industry standards (PCI-DSS)

 

The Senior Manager Payment Cards will deal, on behalf of Amtrak, with the credit card networks, credit and debit card processors, digital wallet providers, business partners, vendors, and other third parties.  

 

MINIMUM QUALIFICATIONS:
•    Bachelor’s Degree required OR equivalent combination of training, education and relevant experience may be considered in lieu of a degree. 

•    9 years of relevant experience required

•    Hands on experience in credit card acceptance, merchant processing, and internal administration
•    Demonstrated success in leadership and project management 
•    Technical expertise in credit card operations, equipment, and administration  

•    Strong quantitative and analytical skills  
•    Excellent oral and written communication, presentation, and interpersonal skills
•    Mastery of Excel, Access and Word
•    High ethical standards

 

PREFERRED QUALIFICATIONS: 
•    11+ years of relevant experience preferred.

•    Familiarity with travel industry credit card authorization, settlement, dispute management and fraud investigation.
•    Familiarity with Tableau for reporting is helpful.

 

WORK ENVIRONMENT:
• Typically, will need to comprehend various business processes to quickly grasp new concepts, approaches, and systems
• Typically, will need to multi-task effectively while remaining flexible during instances of a fast-paced environment and tight deadlines
• Will need to work with employees throughout Amtrak and build strong working relationships.

 

COMMUNICATION AND INTERPERSONAL SKILLS: 

Must have excellent oral and written communication skills.

 

PAY TRANSPARENCY:

The salary/hourly range is $135,800-$176,040.  Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite