Customer Operations Manager

Job Description:

Customer Operations Manager

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact you will make with the role

In this new role, you will make a direct impact by ensuring 3M deliveries in response to customer portal and survey requests are timely, accurate, and consistent. Your work will strengthen trust with key customers, enable key account and sales team to stay focused on growth, and position 3M to compete successfully for new business.

By developing best practices and streamlining how we manage requests across functions, you will not only create efficiencies for the organization but also shape how 3M engages with customers in the automotive segment. This role offers a unique opportunity to influence both customers’ satisfaction and business outcomes while building cross-functional expertise and leadership visibility.

As a Customer Operations Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Monitor customer portals daily to identify incoming customer requests
• Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
• Follow up with stakeholders to confirm timely entry of information in portals
• Act as a collection point for customer survey and other data requests received outside the portals
• Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
• Communicate directly with customers to clarify requests and ensure alignment

Your Skills and Expertise 
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)

• Five (5) years of experience working at 3M, with knowledge of 3M systems in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Experience in supply chain management
• Experience in manufacturing
• Project management skills
• Operating with a sense of urgency
• Strong track record of navigating complex, multi-functional organizations
• Ability to work in a highly dynamic environment
• Excellent written and verbal communication skills
• 2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management

Work location: Onsite (Job Duties allow for some remote work but require travel to a 3M hub at least 4 days per week)

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

 

Chat with Max

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

Applicable to US Applicants Only:The expected compensation range for this position is $141,150 - $172,517, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.c