Specialist: Technical Analysis

 

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Role Purpose/Business Unit:

 

• To analyse required billing systems to identify functionality enhancements as well as process improvements 
• To compile business and technical user requirements specifications that is representative and complete
• To provide feedback on new products, services and other requirements
• To conduct an impact analysis on various systems    

Your responsibilities will include:

 

Analyse business requirements    
•    To analyse requirements of Digital and Reporting systems to identify functionality enhancements as well as process improvements
•    To compile business and technical user requirements specifications that is representative and complete
•    To ensure that User Acceptance testing plans are compiled and the required testing is conducted for new products and services as well as system upgrades and application releases
•    To ensure that user requirements are documented, developed and delivered on

Impact assessment of new products and services    
•    To provide feedback on new products, services and other requirements
•    To conduct an impact analysis on various systems
•    To perform information requests and investigations

Project management methodologies    
•    To use Project Management methodologies to communicate and facilitate execution and implementation of new systems or releases
•    To effectively communicate and liaise with all stakeholders
•    To ensure effective change control is executed

To ensure that systems adhere to and comply with all relevant policies and procedures
•    Deployment across standardised environments and layered architecture
•    Operations transition initiation and support

Compiled reports    
•    Accuracy, Delivery time
•    Projects, Systems Analysis, Ad-hoc

Provided Support to Operations    
•    Provide support to Operations teams regarding business queries.
•    Provide post implementation support.

Business Analysis    
•    Business/ systems requirements elicitation and analyses
•    Process modelling
•    Solution(s) design and recommendations
•    Author business and systems requirements and design specification documents
•    Generate technical artifacts like use cases, context diagrams, frameworks
•    Development of training material, test cases, operations manuals
•    To be involved and facilitate user acceptance testing
•    To establish validation and balancing criteria to ensure integrity of data in profiling system and be involved in ensuring continued data integrity for area of information delivery.

Stakeholder management    
•    To agree with users on business rules to be applied to data.
•    To develop and document consolidated information requirements and quality attributes from business requirements.
•    To provide primary user contact for relevant area of information delivery and perform ad hoc analyses.
•    To interface with all other role-players, for example source systems and Report authors, etc

Maintained Relationships    
•    Customer Satisfaction Index
•     Billing, External Customers – Finance and retail Billing

The ideal candidate for this role will have:

 

•    Matric – Essential
•    3 year degree/ diploma in  engineering, science, finance, any applied mathematical degree  Essential
•    Honours degree-advantage.
•    A minimum of 3-5 years relevant experience within an ICT Company is essential with specific focus on:
•    Quantitative analytics
•    Customer data
•    Campaign management systems, optimisation technology and process CRM operations

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