IT Program Manager - Legal Support Service (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based at our global operations center in Brandon, FL (Tampa Bay area), or the Firm's Dallas office.

General Description:

We are seeking an IT Program Manager to join our team. The IT Program Manager will be responsible for working with a multitude of H&K departments to manage and deliver their strategic initiatives in alignment with the Firm’s goals and objectives. The person fulfilling this role will work with leadership to develop their annual roadmap, manage critical projects, and serve as a point of contact for any questions related to project management of the assigned portfolio. This role requires the ability to form strong working relationships with project resources, collaborate with cross-functional teams to resolve interdepartmental challenges, and communicate effectively with Firm leadership. The incumbent must exhibit exemplary project management skills, sound judgment, and the ability to keep sensitive information confidential. A successful incumbent must be able to address complex issues and apply critical thinking and problem-solving skills to find practical and sustainable solutions. This position offers a hybrid schedule, providing flexibility to work from home or the office. Currently, this role requires weekly in-office attendance, as well as participation in occasional team meetings, training sessions, and firm-sponsored events.  

Key Responsibilities and Essential Job Functions:

• Excels at the following Project Management skills:
  • Facilitate the creation of project requirements, business cases, and executive summaries.
  • Define and review project scope and successfully plan and track execution.
  • Identify and secure resources required to execute the plan.
  • Create and maintain project plans to accomplish stated goals.
  • Identify, log, analyze, and manage project issues and risks.
  • Proactively address deviations from project plans or schedules and keep all participants on track.
  • Facilitate project meetings, including the creation of agendas, preparation of materials, and documentation of meeting minutes and results.
  • Provide status reports on project progress for project stakeholders and IT Leadership.
  • Vendor solicitation and selection management including Request for Proposal (RFP) package creation.
  • Effectively use the tools required for managing projects.
  • Work closely with all project stakeholder groups to coordinate project milestones.
  • Understand and translate cross-team dependencies into actionable plans.
  • Work with multiple stakeholders in the Business and IT to meet the desired objectives.
  • Determine most appropriate PMO methodology for assigned projects.

• Demonstrate a strong understanding and ability to successfully perform the following Senior Project Manager skillsets:
  • Mentors new or junior level Project Managers on all things project management.
  • Lead efforts outside of normal project management duties to help streamline or automate current processes.
  • Sets the standard for how the team manages projects.
  • Exhibits on a continual basis the ability to effectively deliver on projects of various complexities.
  • Has an excellent understanding of the various teams within IT and within assigned project area.
  • Travel to local offices to facilitate meetings and verify project progress as necessary.

• Assumes responsibility for the project management for a designated group(s) or organization(s)
• Portfolio management responsibilities to include:
  • Assists in the collection and documentation of the yearly IT projects wish list.
  • Helps to track down high level requirements and costs for wish list projects.
  • Keeps up to date with all designated portfolio projects/initiatives (with or without a PM).
  • Updates information in ServiceNow to keep portfolio information as up to date as possible (i.e. start/end dates, assigned resources and percent complete).
  • Understand the Firm’s capabilities, assets, skills, and resource capacity.
  • Help balance conflicting portfolio priorities and take corrective actions to remove project roadblocks.
  • Prepare financial and what-if analysis to help senior management rank and prioritize projects.
  • Apply portfolio management best practices to establish benchmark data to use for continuous process improvements.
  • Work with portfolio owners to continuously review and optimize their portfolio to ensure on-going alignment with evolving organizational goals, market opportunities, and threats.
  • Is seen by peers and leadership as the owne