Laguna Niguel - Membership Services

The YMCA is looking to hire a Membership Staff that would be responsible for generating prospects, converting program members, communicating with all members (current & prospective) in a highly professional manner, selling & retaining memberships, answering the telephone, maintaining the database and various clerical tasks assigned such as communication of programs, registration assistance, and general customer service functions. Is also responsible for supporting membership growth and retention through activities to achieve strategic goals and provide outstanding customer service.

Schedule:

• Looking for team members who are available mornings and/or afternoons, including both weekdays and weekends. Typical shifts run between 9 AM and 8 PM, with flexible scheduling options.

Responsibilities/Duties:

• Conduct interviews and facility tours with prospective members to promote the goal of increasing new membership enrollments
• Engage members, manage and monitor recruitment and retention tracking and reporting
• Identify, track, and follow up consistently with prospective members via branch promotions, software reports, internal/external messaging etc
• Generate new prospective members through collaboration with the Program Director and marketing department
• Handle all new/follow-up phone calls regarding facility membership promptly and in a professional, courteous manner
• Perform member relations duties, including handling complaints and inquiries, processing new memberships, and monthly fee payments
• Follow check-in and service procedures
• Follow cash management and receipting procedures
• Handle telephone reception
• Handle enrollments and payments
• Perform computer data entry and retrieval (input registrations, update rosters)
• Maintain the Service Desk in a neat, clean, and well-organized fashion
• Stock work areas with forms and stationery supplies
• Wash, dry, fold, and restock towels at Branches where applicable
• Be proactive with information and knowledge of all program information and changes
• Keep the front lobby area clean and tidy light custodial duties
• Follow and enforce safety standards and other policies and procedures
• Perform other duties as assigned

Minimum Qualifications:

The following are the minimum qualifications which an individual needs in order to successfully perform the duties & responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

Education & Experience:

• H.S. diploma or equivalent required.
• 1-3 years experience in sales, marketing, customer service or related field preferred.
• First Aid and CPR certifications required (taught and paid for by the YMCA)
• Knowledge of customer service, excellent communication skills, and PC ability required.
• YMCA membership or operations experience preferred.

The YMCA of Orange County staff are committed to teaching youth positive life skills, values and the importance of giving back. In our communities, our staff support and strengthen families by offering quality experiences that are affordable and life-enriching. Our staff encourage participation by all members of our community and create an environment where everyone aspires to be their best. Each day, we work side-by-side with others to strengthen the foundations of our communities.

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