About the role
Job Description
Customer Support Specialist, AMI
Who We Are:
At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.
Vivint is the #1 Home Automation & Security Company in the Nation. Our Account Management Innovation (AMI) team continues to grow. We are looking for high potential and quality individuals to join Vivint’s front-line ranks on Vivint’s primary growth engine. Our team is obsessed with our proven B2C process to ensure protection and peace of mind to all customers and homeowners nationwide. If you are a clear communicator and goal-driven, then join our award-winning department.
A Day in the Life:
Our Support Specialists receive inbound calls from new customers and provides world-class customer service. Every customer call is handled with excitement and the intent to go above and beyond. To ensure the customer has a smooth, positive transition from the point of sale to installing their equipment.
Working in this fast-paced position will provide insight into the sales process. Vivint systems and provide valuable communication skills that will help you succeed in any work setting.
What We Offer:
Full-time employment
$15.00/hr plus Commissions and Weekly Performance Bonuses
Paid training
Variety of schedules available, the department is open seven days a week, 6:00 am - 11:00 pm MT
Expectations for Success:
Those who excel adapt to new situations, handle change and balance multiple demands.
We win together! Support Specialists are committed to their performance. They demonstrate a competitive and collaborative attitude to meet the team and department goals.
Our Support Specialists strive to develop a growth mindset. They are coachable and willing to learn and apply feedback to their professional and personal goals.
Support Specialists take accountability and exhibit resilience to succeed on a competitive sales floor.
Minimum Qualifications:
High school degree or GED equivalent
Ability to work on-site at our Provo location
Ability to work designated shift full-time
Proficient with essential computer functions and the ability to utilize software, databases, scripts, and other tools appropriately
Ability to pass a background check and receive an Alarm License upon offer
Why You’ll Love Working Here:
FREE Daily on-site catered lunch/snack/drinks
Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
Mental health resources, including free, professional, and confidential counseling services available 24/7.
Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
Employee pricing on Vivint products
Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
Career development and leadership opportunities
Discounts with various national companies and vendors
Casual dress code
Company Benefits:
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, & Adoption Leave
Career Development and Leadership opportunities
Vivint Values:
Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion
FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
Vivint.com/Careers
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environ
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