Retail Shift Leader I - FT - Mt. Pleasant (Six Mile Road)

Summary
Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail
center by performing the following duties personally or through supporting team members.
Essential Duties and Responsibilities
• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and
Excellence. (I-CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,
Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up
change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Exceeds established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles
through evaluation.
• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issue refunds and resolves customer concerns.
• Reports known or suspected security and/or theft problems to a member of store management,
appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager; see Supervisory Responsibilities below.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties,
making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager
(#485)
in accordance with established guidelines.
• Performs other job-related duties as assigned.
Supervisory Responsibilities
Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies
and procedures. Responsibilities include training team members, planning, assigning, and directing work;
addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store
Manager.

Qualifications
Must be able to:
• Read and interpret memos and operating and procedure manuals.
• Effectively present standard information in one-on-one situations to customers and other team
members of the organization using tact, courtesy and cooperativeness.
• Add/subtract two-digit numbers and multiply and divide by 10's and 100's.
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Deal with problems involving a few concrete variables.
• Operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling
equipment.
• Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
• Perform data entry and keyboarding.
• Instruct or verify the work of others.
Education and Experience
High School diplomas or general education degree (GED) and one year of retail experience; or equivalent
combination of education and experience.
Physical Demands
The team member is regularly (more than 2/3 of the day) required to talk or hear. The team member frequently
(1/3 to 2/3 of the day) is required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms;
push or pull. The team member is occasionally (less than 1/3 of the day) required to sit, kneel, stoop, throw, turn
and twist body. The team member must regularly li