Escrow Payments- Product Manager- Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Liquidity and Account Solutions, Escrow, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

J.P. Morgan Liquidity & Account Solutions (”L&AS”) works with global clients with complex cash management needs who operates across multiple countries, currencies, legal entities, and time zones, including multi-national corporations, high-growth technology companies, commercial banks, non-bank financial institutions, central banks and broker dealers. Our advanced, end-to-end solutions which combine physical, notional and virtual techniques enable our clients to achieve visibility, control and optimization of working capital.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle 
• Assists the North America product team in developing strategies and leading initiatives to drive revenue and profit growth
• Leads diverse projects, working with our partners across Sales, Client Service, Liquidity, Treasury, Finance, Compliance, and Risk, as well as regional product teams outside North America
• Develops understanding of Escrow product solutions, client purchasing behavior, revenue drivers, and operating model; serve as Escrow subject matter expert and daily resource for our partners
• Contributes to business reviews examining our progress against key priorities, and presents to management team
• Drafts client presentations and create case studies for internal and external clients
• Devises ways to automate and improve business reporting and processes; prepare various ad-hoc reports in support of business continuity (e.g., Compliance requests)
• Collaborates with view on deposit interest rates for clients, including tracking standard and exception pricing
   

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management within the financial sector 
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Advanced quantitative ability and knowledge of Microsoft Excel, including advanced formulas/functions; experience analyzing large complex data sets, and developing conclusions and practical recommendations
• Demonstrated ability to lead and organize cross-functional teams to execute on high-impact projects and drive new business initiatives
• Ability to define and drive projects proactively and independently, and juggle multiple deliverables simultaneously
• Advanced communication skills, including ability to convey complex ideas simply to functional partners at all levels
• Inquisitive nature with advanced problem solving and critical thinking capabilities
• Effective interpersonal skills – ability to build relationships with functional partners inside and outside Escrow Services
   

Preferred qualifications, capabilities, and skills

• Knowledge of payment channels and markets
   

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in rec