Treasury & Trade Solutions (TTS) Operations Change, Reengineering and Delivery Lead - Director

Treasury and Trade Solutions (TTS) Client Operations supports the movement of $4 Trillion per day across the globe for a variety of multi-nationals, governments and financial institutions in over 90 countries, and has established the largest proprietary transaction network in the industry. The TTS Cash Operations unit of over 6,100 professionals and 1,700 extended workforce are responsible for supporting Payments & Receivables, Cash Service, LMS & Billing, providing an unparalleled experience post-sale across Europe, the Middle East, Africa, Asia, Latin America and North America, and is focused on supporting clients locally, regionally and globally to create a consistent, industry-leading client experience, while maintaining pristine controls standards.

Job Background/context:

• The role lies within the Operations team for the Global Treasury & Trade Solutions (TTS) business, and is focused on supporting the multi-year, multi-workstream strategy and change portfolio within the Business & Change Execution team.

The role will be multifaceted, including:

• Support design and development of detailed target operating model (TOM): working with the operations, technology and product teams to optimize the change delivery in Operations - including the consistent adherence to the agile framework.
• Facilitate strategy creation and development of horizontal common capabilities to break down siloes of solutions being developed within organizational boundaries.
• Establish an Operations architecture capability.
• Team and function leadership:  lead a virtual globally distributed team of transformation and program professionals, providing guidance, direction, coaching and support as appropriate.
• Program management oversight: oversee the processes required for the governance of the operations portfolio: centralized tracking, measurement and reporting.
• Re-engineering projects: identify gaps and define opportunities in current end-to-end processes for improving delivery.
• Coordinate strategic initiatives including the technology enabled productivity book of work.

Responsibilities:

• Responsible for scoping, directing & managing a portfolio of process improvement/reengineering projects across TTS Operations portfolio.
• Develops and executes influencing strategies to build & increase buy-in and business leadership support.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits.
• Provides technical expertise, and overall expert advice (technical, functional, change management, linkage to systems redesign efforts, etc.).
• Interfaces with business, key stakeholders, champions & reengineering leadership.
• Proactively communicates with senior leadership.
• Identifies potential re-engineering targets based on priorities for the management and global strategy.
• Engages senior process owners for each project, locally or globally as required.
• Shapes large re-engineering programs, defines business cases and gains stakeholder buy-in for projects.
• Forms project teams and creates documentation to deliver re-engineering projects.
• Educates teams in re-engineering tools, techniques and principles.
• Executes communication campaign to senior stakeholders across all impacted areas.
• Works with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits.

Development value:

• Highly visible strategic leadership role with senior level management team contact.
• Deep insights into Services & working horizontally across TTS Operations.
• Develop influencing and management abilities.
• Set strategic direction for meeting the broader 3 year strategy to transform and digitalize processes front to back.

Experience:

• Advanced level experience in a related role with extensive experience in business, functional and people management.
• Experience delivering re-engineering in a complex, multi-national banking environment.
• Experience working within a Lean organization.
• Knowledge of re-engineering tools, agile delivery, principles and application.
• Ability to lead and motivate diverse teams in multiple locations, including senior managers.
• Consistently demonstrates clear and concise written and verbal communication.
• Proven ability to establish and maintain business partnerships.
• Highly organized with strong program management skills.
• Excellent communication skills, including the ability to present complex concepts and strategies successfu