Patient Intake Specialist, Access Center, UT Health Austin

Job Posting Title:

Patient Intake Specialist, Access Center, UT Health Austin

----

Hiring Department:

Dell Medical School

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Non-Exempt

----

Earliest Start Date:

Feb 21, 2025

----

Position Duration:

Expected to Continue

----

Location:

AUSTIN, TX

----

Job Details:

General Notes

The Access Center at UT Health Austin at the Dell Medical School is seeking a Patient Intake Specialist.

Purpose

The Patient Intake Specialist serves as the initial point of contact for patients checking into UTHA. They will conduct initial intakes, assist with registration and admissions, record patient health history information and provide administration support to help improve the patient experience. This information is entered into our Electronic Health Record (EHR)system. The Intake Coordinator will also update the medical records of existing patients as needed.

Responsibilities

• Conduct initial intakes to ensure eligibility of potential patients. Obtain medical histories and personal information of new patients. Update medical records of existing patients.

• Prepare new patient paperwork. Review documents for accuracy and completeness. Assist with registration/billing questions as needed. Verify insurance and complete admissions paperwork, obtaining accurate complete demographic insurance and medical information.

• Answer patient questions about the admissions process and patient concerns. Answer questions about the registration process, the UTHA practice, and the medical team.

• Schedule and reschedule appointments if needed. Inform the patient about any items to bring to the appointment, such as medications and prior medical records.

• Prepare and maintain patient charts. Comply with the facility's regulations and policies.

• Perform other related duties as assigned.

Required Qualifications

High school diploma or GED certificate. Patient scheduling experience. Computer and data entry skills. Exceptional customer service and telephone skills. Strong medical terminology/healthcare operations knowledge.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associate or bachelor's degree. Experience with health insurance a plus. Spanish/English bilingual communication skills preferred. Applicants should have some experience in an administrative role, preferably in a medical office, and excellent data entry skills. Strong medical terminology skills.

Salary Range

$43,500+ depending on qualifications

Working Conditions

• Work in standard office environment

• Repetitive use of a keyboard

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include b