Supervisor Line

Title: Supervisor Line 
Company: Tampa Electric Company 
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

 

 

 

POSITION CONCEPT 
Responsible for the safe and efficient utilization of employees, contractors, equipment, and material in the construction and maintenance of Tampa Electric Company’s (TEC’s) transmission and distribution (T&D) systems.  Core responsibilities include maintaining compliance with IBEW contract for covered employees, completion of the plan of the week (POW), assisting with employee training and development, facilitating programs such as safety initiatives, performance reviews (PRs) and positive discipline.

 

PRIMARY DUTIES AND RESPONSIBILITIES 
1.    Compliance with all Supervisor accountabilities under the TECO Safety Management System (SMS) while providing employee training, development and coaching in all aspects of lineworker duties and responsibilities. 10%
2.    Document and recognize employee performance using Human Resources processes and interaction management techniques on Performance Reviews (PRs) and Individual Development Plans (IDPs).  Use appropriate coaching and formal corrective action process (positive discipline) to modify off-target employee behavior. 10%
3.    Monitor employee development and performance in the field through frequent crew visits.  Ensure all work requests are completed safely and efficiently according to the noted specifications.  Provide diverse developmental opportunities for Apprentices.  Monitor and coach less experienced employees in field techniques and best practices. 30%
4.    Ensure compliance with construction standards on work requests and coordinate work request changes with appropriate TEC personnel. Review crew paperwork for accuracy and compliance with department standards, company policies and IBEW contract provisions. 10%
5.    Using the principles of continuous improvement and the plan of the week as a tool, assign, prioritize, and manage completion of scheduled and emergency work on a daily and weekly basis.  Balance the needs of customers and the company to ensure that work is completed in a safe and cost-effective manner.  Ensure that locates and all paperwork is completed accurately and in a timely manner. 10%
6.    Demonstrate effective communications when handling customer complaints, problems, and other electric service issues.  Train line personnel to properly interact with customers, both internal and external. 10%
7.    Be responsive to overtime requirements, including availability for rotating on-call duty.  Approve daily time sheets and schedule crew hold-over or emergency overtime.  10%
8.    Interpret and administer the IBEW collective bargaining agreement daily.  Assist in handling first step grievances.  Proactively anticipate and prevent labor problems. Miscellaneous duties as assigned. 10%

SUPERVISION
Direct Supervision:    IBEW-covered employees and others as assigned.

 

RELATIONSHIPS
Key Internal:      ED Management, Fleet, Stores, Distribution Design Technicians, System Planning, System Service, Planning and Scheduling, Customer Service, Claims and various other TEC departments.
Key External:     Customers, governmental agencies, vendors, contractors, and others.

QUALIFICATIONS
Education 
Required:    High School diploma or GED.
Preferred:    Some college or technical-related education

Licenses/Certifications 
Required:     Valid Florida Driver License
Preferred:    Commercial Driver License, Class A

 

Experience 
Required:    Minimum of five (5) years of Journeyman level (or above) Lineworker/Troubleshooter experience.
Preferred:    Two (2) years Crew Leader experience and/or Safety Committee participation, including being the Chairman of the Safety Committee. 

 

Knowledge/Skills/Abilities (KSA)
Required:    A thorough understanding of the construction, maintenance and operating facets of TEC’s electrical T&D systems, and TEC’s Safe Work Practices.  Must have the ability to become proficient in TEC’s current work management software system and basic business software. Demonstrated strong leadership skills, high work standards and high stress tolerance. Good, planning, organizing, teamwork, oral and written communication skills and the ability to accept, manage, communicate, and facilitate change. Requires mechanical aptitude and the ability to make successful decisions in high stress situations. 

LEADERSHIP COMPETENCIES 
⦁    ·    Champions Safety, Health and the Environment
⦁    Takes Ownership and Acts with Integrity
⦁    Drives Business Excellence for Custom