Client Service Associate

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including daily, monthly, and annual tasks. The CSA helps the advisors maintain their practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment.

Responsibilities:

· Assume ownership of inquiries and requests; communicate with internal departments to ensure clients’ expectations for timely service delivery are met.

· Educate clients on account services, capabilities, and new technology – eSignature, paperless statements, Account View (client portal), etc.

· Partners with Financial Advisor to strategize on opportunities to meet the needs of clients.

· Inbound client calls, schedule appointments, and prepare materials for client meetings.

· Manage account activities that are operational in nature –new accounts, cash management, transfers, and account maintenance (e.g., periodic distributions, debits)

· Keep client management systems up to date with client information.

· Assist with various documentation requirements for new business.

· Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)

· May assist in executing trades for clients as needed to support the Financial Advisor

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

· 3+ years of prior Customer Service experience in financial services required.

· Proficiency in Microsoft Word and Excel; CRM applications

Core Competencies:

· Proven ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment.

· Organized with a strong attention to detail and problem-solving abilities.

· Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners.

· Strong analytical skills and ability to research information.

· Demonstrates drive, initiative, and motivation.

Preferences:

· Bachelor’s degree; preferably in Business, Accounting or Finance

· Series 7 and 66 license

· Experience working with Financial Advisors, Branch and Home Office support teams

· 3+ years brokerage/financial services industry knowledge

· Strong customer focus, excellent verbal, and written communication skills; able to explain complex information clearly and simply.

#LPL-PA

 

Pay Range:

$22.82-$38.04/hour

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off (up to 16 days) plus eleven paid holidays, volunteer time off, and more. This role is also eligible for LPL’s discretionary bonus. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business