Operations Manager, Citi Bike

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p>Lyft Urban Solutions is the operator of six bikeshare systems across the country, including <a href="https://citibikenyc.com/">Citi Bike</a>, the New York City region’s bike share system. We’re looking for an Operations Manager who wants to continue the micromobility revolution. </p> <p>As the Operations Manager, you will own managing the Citi Bike bike fleet – the largest bikeshare fleet in North America – across its New York City and New Jersey service area end to end. You’ll serve as the primary cross-functional subject matter expert for fleet operations, driving performance through our operating partner while also leading people and tackling strategic initiatives. You’ll balance hands-on operational problem solving with the analytical rigor and stakeholder management that a market of this scale demands.</p> <p>If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you! </p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Own Citi Bike’s bike fleet as a functional area, leading the market’s bike maintenance, rebalancing, battery swap, asset recovery, and special event operations</li> <li>Drive performance against targets and ensure that Citi Bike consistently meets service level commitments</li> <li>Serve as the primary cross-functional point of contact and subject matter expert for fleet operations, representing the market's needs internally and externally</li> <li>Forecast ridership and labor needs, investigate when performance deviates from plan, and escalate issues with appropriate context and proposed solutions</li> <li>Build and maintain ad hoc operations models, running scenarios and bounding analysis to inform decision-making and surface risks before they become issues</li> <li>Identify operational improvement opportunities proactively and bring them to market leadership with clear reasoning and recommendations</li> <li>Lead assigned initiatives (e.g., fleet expansions, hardware upgrades, or new feature rollouts) on schedule and on budget, sharing learnings and best practices across markets</li> <li>Communicate strategically with external parties, including the operating partner, city regulators, and commercial stakeholders</li> <li>Manage and develop your team, coaching toward individual and team goals and fostering a high-trust, inclusive environment</li> </ul> <h2><strong>Experience:</strong></h2> <ul> <li>Bachelor’s degree with 5-7+ years of relevant work experi