Senior Manager, Product Design

Senior Manager, Product Design

We’re currently seeking a Senior Manager, Product Design Portfolio Leader to join our Customer Identity & Data design team , which is part of the Experience Design organization. 

We believe that all customers, whether having a financial relationship with Capital One or not, deserve the same quality of experience and security. Our team and the work we do is at the epicenter of creating trust and security for our customers’ identity and financial well being. We combat fraudsters leveraging the latest technologies and capabilities imaginable, creating seamless and intuitive experiences for our customers. In this role you will lead a portfolio of work solving for customer and business needs focused on Credential and Profile Management in both web and native channels. 

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. 

Role Expectations 

As a Senior Manager of Product Design, you’ll combine your craft expertise and people leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems, drive product strategy and create a thriving team culture of high performing designers.

Here are some of the expected competencies for this role:

Product Design Expertise: Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and work with your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Leadership: Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers and train and develop designers who are empowered to reach their potential and enabled to help the business to achieve its goals

Strategic Direction: You'll shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. You'll drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.

Human-Centered: Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio. 

Business-Focused: Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage (i.e., actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope, as needed)

Problem-Solving: Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment. Bring exceptional creativity to exploring a solution space.

Collaboration: Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward, embracing compromise to solve strategic challenges and deliver the best results

Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence stakeholders and achieve desired results

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Basic Qualifications

• At least 6 years of experience in a Product Design role

• At least 6