SVP of Administration - REMOTE

S&S Health is a leading healthcare administration company based in Cincinnati, Ohio, specializing in self, level, and fully funded solutions aimed at lowering costs and improving outcomes while providing a consumer-centric experience. With a nationwide presence, S&S Health delivers comprehensive benefits, services, and technology platforms tailored to meet the unique needs of employers, third-party administrators (TPAs), and health systems.

The Senior Vice President (SVP) of Administration is a strategic leadership role responsible for overseeing and optimizing front-end operations, including Implementation, Eligibility, EDI (Electronic Data Interchange), Provider Maintenance, Fulfillment, and Plan Build processes. Reporting directly to the President, the SVP will drive operational excellence, scalability, and innovation across the organization, ensuring that all processes align with the company's goals and customer satisfaction standards.

Responsibilities:

• Operational Leadership: Develop and execute strategies to streamline front-end operations and ensure alignment with company goals and objectives.
• Process Optimization: Lead efforts to optimize the Implementation, Eligibility, EDI, Provider Maintenance, Fulfillment, and Plan Build processes, enhancing efficiency, accuracy, and customer satisfaction. Drive initiatives to digitize and automate manual processes, leveraging data insights for continuous improvement and better outcomes.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to track operational performance, identify areas for improvement, and drive operational excellence.
• Cross-Functional Collaboration: Work closely with senior leaders in other departments such as the COO (back-end operations), IT, Finance, and Sales to drive integrated solutions and enhance overall business performance.
• Team Management: Build, mentor, and motivate team members, fostering a culture of collaboration, accountability, and continuous improvement.
• Compliance: Ensure strict adherence to policies, procedures, and safety standards, maintaining security and compliance across all processes.
• Technology & Innovation: Evaluate and implement technology solutions to enhance data analytics capabilities and improve operational efficiency.

Qualifications:

• Leadership Experience: Proven track record of successfully leading large-scale operations teams and driving organizational change.
• Industry Knowledge: Deep understanding of healthcare industry trends, regulations, and operational best practices.
• Communication Skills: Excellent verbal and written communication skills with the ability to effectively communicate with stakeholders at all levels.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to make data-driven decisions and use analytics to optimize operational processes.
• Detail-Oriented: Exceptional attention to detail with a focus on maintaining high standards of quality.
• Adaptability: Ability to thrive in a fast-paced environment with shifting priorities and evolving business needs.

S&S Health is committed to providing a safe and secure workplace for all employees. Please note that all final candidates will undergo a comprehensive background check and drug testing as part of our hiring process.