AVP, Dental Analytics – Health & Wellness

Job Description:

Role Summary/Purpose:

The AVP, Dental Analytics – Health & Wellness role will provide analytical support to drive profitable growth and expansion in the Dental industry. This role will provide insights and recommendations, support business KPI design and measurement, develop strong analytic solutions to increase providers’ engagement & usage, create & maintain advanced analytical tools to measure investment returns focusing on Independent Dental segment along with others.

Additionally, this role will own several other Dental and H&W Platform initiatives.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Support Dental and the H&W Platform analytics team in areas like dental client reporting & analysis and dental strategic initiatives analysis, especially in the fragmented part of dental industry.

• Partner with the Dental teams in Client Development and Marketing to make recommendations for optimizing program growth through providing insights on provider engagement & sales performance, new ideas for increasing provider enrollment and inbound data share with use cases.

• Support for integration of ISV & Batch Quick screen adoption, including the execution of contractual deliverables, providing actionable insights into effectiveness & impact of these initiatives. Develop methodologies and execute analyses that evaluate the incremental net benefit of the partnership.

• Be a business consultant by understanding business needs and requirements, proactively offering analytical and strategic thinking and translating needs and requirements into useful data architecture, analytical insights & recommendations.

• Present complex analytical information to all level of audiences in a clear and concise manner through effective storytelling.

• Lead and drive business KPI design and measurement, improve accuracy and recommend investment optimization opportunities.

• Drive efficiency and optimize standard processes.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree OR in lieu of Bachelor’s degree, 7+ years of progressive experience working with marketing and/or business analytics in the financial services, credit card and/or payments industry.

• Ability and flexibility to travel for business as required

• A minimum of 3+ years progressive work experience, including:

  • 3+ years of experience analyzing data to identify issues, trends, or exceptions to drive improvement of results and recommend strategy changes.

  • 3+ years of experience with SAS, SQL and Tableau

  • 3+ years of experience working on tasks or projects with cross functional partners such as Marketing and Sales.

  • 3+ years of experience with quantitative skills and ability to interpret data.

Desired Characteristics:

• MBA or advanced degree preferred in statistics, decision science or predictive analytics.

• Experience synthesizing insights from structured analyses to inform business decisions and communicating with stakeholders in an effective manner.

• Good understanding of multi product, cross channel attribution analyses, presenting findings and insights.

• Experience with CRM tools such as Salesforce.

• Knowledge of the dental industry.

• Identifying issues, trends, or exceptions to drive improvement of results and solutions.

• Strong knowledge of and high proficiency in analytics tools like SAS, R, Python, & Tableau, including web analytics (Adobe Analytics/ Google Analytics).

• Strong skills in project management, communications, multi-tasking, ability to work independently under aggressive timelines, and relationship management.

• Ability to synthesize/analyze diverse information, develop and recommend strategies, and articulate clearly to business partners and senior leadership teams.

• Wide-ranging understanding of financial service industry financial P&L drivers and key sensitivities, with business performance reporting experience.

Grade/Level: 10