Billing Supervisor

This position is responsible for managing the Repair Billing Team and the accurate processing of repair billing for Territory Managers (Sales Representatives)

 

Essential Duties and Responsibilities  

• Lead the Repair Billing Team department as it relates to all customer invoicing requirements
• Ensure that all repair billings are entered by month-end to ensure that commission is paid out accurately to Sales Reps.
• Provide and execute solutions to billings issues in a timely manner
• Work with Territory Managers and their teams to resolve issues
• Supervise and train staff members

 

Review billing information to ensure that:

• Customer provides proper documentation
• Customers are being billed accurately according to hard copy purchase order
• Correct customer account is being used
• Process invoice in SAP, send invoice to the customer
• Process invoices on customer portals as required
• Answer internal and external inquiries
• Follow-up on invoices on various customer portals to ensure they have been accepted for payment
• Report issues at the time they occur
• Special projects as assigned

 

Education/Experience Required:

• Minimum of 5 years billing experience required; detail oriented
• Experience with leading a team of professionals in area of customer billing
• Able to adapt quickly and work in a deadline driven environment
• Strong communication skills, able to work with various levels of staff
• Good organizational and administrative skills
• Experience in web billing – use of portals to submit invoicing desired, not required
• Adherence to laws and best practices regarding interaction with customers and data

 

Computer Skills Necessary:

• Proficient in Microsoft Word, Microsoft Excel & Microsoft Outlook
• SAP Business One Experience preferred, not required

 

Physical Demands/Requirements:

• Predominately sedentary light office position with high frequency of keyboarding/computer work required
• Regular office work indoors

 

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