OPS ADMINISTRATIVE ASSISTANT I - 79900010

Requisition No: 861625 

Agency: Business and Professional Regulations

Working Title: OPS ADMINISTRATIVE ASSISTANT I - 79900010

 Pay Plan: Temp

Position Number: 79900010 

Salary:  $18.50 Hourly 

Posting Closing Date: 10/03/2025 

Total Compensation Estimator Tool

 

DIVISION of REAL ESTATE

POSITION TITLE: Administrative Assistant 1

Position Number: 79900010

Hiring Salary $18.50 per hour

 

*OPS POSITION*

 

OPEN COMPETITIVE

 

 Your Candidate Profile (application) must be complete in its entirety. Work History (in easy to review chronological order).

Consists of: Consists of: Any position held by a State of Florida Agency, by a Florida University. All periods of employment from high school graduation. All periods of current or prior unemployment, any gap of 30 days or more must be accounted for.

Any Education, any Volunteer Experience, your resume and application must match.

*Gaps 30 days or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.

It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently.  Our stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie Griffin, the agency oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR.

The Work You Will Do:

Provide customer service and respond both in writing and verbally to inquiries from licensees regarding real estate education requirements. Provide customer service and respond to inquiries from written correspondence including importing them into OnBase or current document management system, incoming mail, emails, telephone call, and walk-in visitors. Answer, screen and route emails and telephone calls, take messages when required, answer basic questions regarding real estate statutes and rules including items not requiring the attention of a supervisor.

Your Specific Responsibilities:

Conduct analysis and research to complete an accurate evaluation of licensure education submissions, inclusive of transcripts and applications for licensure, to determine adherence with applicable statutes and rules.

Conduct analysis and research to complete an accurate evaluation of licensee’s request for hardship to determine adherence with applicable statutes and rules. Provide customer service and respond both in writing and verbally to enquiries from licenses.

Assist with course material reviews when assigned by the supervisor.

Other required work as assigned by the supervisor.

Knowledge, Skills, and Abilities:

 

Knowledge of the Florida Statutes Chapter 455 and 475, Rule Chapters 61J1 and 61J2.

Ability to conduct fact finding research by using Versa Regulation and OnBase.

Organizational and file management skills.

Computer skills in Microsoft Excel, Word and PowerPoint. 

Ability to communicate effectively orally and in writing.

Required to be able to deal with troubled callers in a non-offensive manner.

Possess critical thinking ability to evaluate and critique customer needs.

Minimum Requirements:

Two (2) years of customer service experience.