Field Service Supervisor - Preventative Maintenance

 

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions, an international manufacturer of automated doors, is seeking candidates for a Field Service Supervisor position, responsible to Supervise, assist and direct assigned service technicians on various work tasks with a focus on customer service.

 

ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.

 

Description of Essential Field Service Supervisor Duties: 

1. Responsible for the day to day needs of you assigned group of Preventative Maintenance Service Technicians.
2. Supervise, assistance and direct assigned technicians on various work tasks covered under the service technician responsibilities to ensure the following:
   1. Customer needs are met
   2. Company operational tasks are fulfilled
   3. Service KPI’s are regularly communicated and followed.
   4. Service technician training is accomplished
   5. Compliance on processes, procedures, guidelines and safety are being correctly followed by technicians.
   6. Communicate with the Dispatch department to oversee and support the new/beginner technicians for continual training opportunities.
   7. Daily communication with dispatch on best scheduling strategy to start the day and wrap up at the end of business to plan for the following day.
3. Continually supports and reinforces overall company and department goals, direction, process compliance and results for team members, so as to achieve and support desired territory and department results
4. Develop team on leveraging “best practices” to deliver exceptional customer service.
5. Enforce and encourage all technicians to follow the AAADM organization and the ANSI standards which govern the safety protocols of the Automatic door industry.
6. Performs regular inspections of tools, vehicles, inventory requirements, diagnostic equipment to meet territory service requirements. Items that do not meet quality standards are addressed and corrected as needed to meet company expectations.
7. Provide product training and technical product support to team.
8. Train team on proper safety practices and monitor compliance with safety policies related to injury and vehicle safety.
9. Works with other Field Service Supervisor to build a strong professional field team that is consistent  throughout District
10. Continually searches for and identifies opportunities for add-on service-related revenue to grow and expand the District Service business, such as; upgrades, modifications, service contracts and new equipment sales. Works with assigned technicians and sales to help drive new revenue, retention and business opportunities within territory.
11. Responsible for the following; interview process, boarding and setup of new technicians, product &a