Service Supervisor
Deutz AGAbout the role
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Service Supervisor
Location: DPSC - St. Louis, MO Working hours:
DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
The Service Supervisor will supervise and perform repairs, testing, and modifications of new and used engines at the DEUTZ Power Centers. The Service Supervisor will liaise with the Branch Manager, Parts Supervisor, New Engine Sales Dept, Service Sale Manager, Technicians, Engineering Dept, and internal/external customers. This role requires monitoring and supervising Field Technician’s job performance utilizing KPIs, service software, customer feedback, and training performance. The ideal must be knowledgeable with diesel engines, hydraulics, power generation, and related power train componentry with a demonstrable ability to manage both DEUTZ and Non-DEUTZ service businesses.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The Service Supervisor will be responsible for, but not limited to, the following duties:
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Perform and supervise inspection of non-DEUTZ repairs and equipment (Total Equipment Repair) & effectively communicate required repairs with customers.
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Manage, schedule, quote, and invoice all service jobs.
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Work with the value-add technicians to create work instructions, update excel spreadsheets with updated information for required components needed for specific builds and assist in troubleshooting and diagnostics.
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Prepare and file warranty claims on completed repairs.
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Responsible for documentation of Workshop and Field activities.
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Procurement of parts and materials needed for Workshop and Field activities.
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Perform inspection of damaged engines and communicate required repairs with customers.
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Supervise the repairs of engines damaged by shipping and handling.
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Perform dynamometer testing of engines, as required.
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Assist with developing and continuously improving line layout, equipment needs, and assembly processes for field and shop repairs.
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Work with the Branch Manager to purchase and maintain specialty tooling workshop and field requirements per DEUTZ AG expectations.
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Investigate and resolve all customer-related issues in a timely matter.
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Understand and ensure that all direct reports and visitors follow company policies and procedures, including maintaining a safe work environment.
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Perform all duties as the Branch Safety Coordinator, including weekly and monthly safety audits.
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Ensure that the Branch facility and assigned service vehicles are clean, and organized, and present a positive image of DEUTZ.
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Find, Grow, and manage both DEUTZ and Non-DEUTZ service businesses.
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Maintain 80% or higher utilization for shop, field, and technician in van operations.
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Other duties as assigned.
Supervisory Responsibilities: This role has direct reports.
Travel Demands: This role requires anticipated domestic and international travel of approximately 10 - 20 % depending on business needs.
QUALIFICATIONS:
To perform this job successfully, an individ
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