Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary:

Under general direction, this role is the liaison between partners supporting Operations Services and Process Teams. Responsible for escalating concerns, questions, and issues to the various business teams as needed.

Primary Duties and Responsibilities:

• Integrates new partners into our ‘Steady State’ environments (overview of Operational Processes and introductions to various teams)

• Extends and evolves framework for partner governance (e.g.: cross-partner reporting)

• Acts as the ‘go to person’ for connecting vendor resources with production issues and questions to the right processes and various teams

• Escalates partner concerns, questions, and issues to various IBS teams as needed (e.g.: Knowledge Transfer contacts; Issue resolution; Process requirements/expectations)

• Address and reduces adoption issues to ensure partner performance meets expectations

• Leads error handling implementation activities

• Works with all involved teams (Operations Services, Basis, Interfaces, Process Teams) and ensures a consolidated view of the various error handling components being addressed

• Provides project management support (issue management, action item tracking, status reporting)

• Handles oversights and continuous improvement of SAP Operations Manual

• Works with the various process owners to ensure process documents are maintained and enhanced as processes mature

• Works with the various process owners to develop appropriate metrics for each process (management and improvement metrics)

• Leads other Partner-related initiatives as needed and to be defined

Required Skills and Qualifications:

• Requires broad training in fields such as information technology, computer science, management information systems, SQL, accountancy or similar vocations generally obtained through completion of a four-year bachelor’s degree program

• Requires a minimum of five (5) years directly related and progressively responsible experience with a focus in one or more of the following business areas: Data management, analytics, or general technical experience required

• Knowledge and understanding of business principles, processes and technology

• Ability to plan and manage multiple activities in a diverse and evolving environment

• Excellent communication skills (written and verbal)

• Good interpersonal skills; effective team player

• Good relationship building skills

• Good customer service skills, and ability to interact with all levels of associates

• Ability to prioritize workload and consistently meet deadlines

• Strong organizational skills; attention to detail

• Good group presentation skills

• Strong organizational skills

Work Environment:

• The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: this is a fully remote role

• The noise level in the work environment is generally quiet

Physical and Mental Requirements:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing

• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus

• 75% or more time is spent looking directly at a computer

• Associate is frequently required to stand, walk (or otherwise be mobile)

• Ability to deal with stressful situations as they arise

What Cencora offers

We provide compensation, benefits, and resource