Position Description 

Title

Program Assistant, PSP

FLSA-Classification

Non -Exempt

Salary

45,000

Reports to

PSP Director

Location

337 Alexander Avenue, Bronx NY 10454

Program 

Post-Secondary Pathways

Date

October 27, 2025

Summary

East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.  ESH’s Post-Secondary Pathways (PSP) program aligns with our mission by providing high quality young adult career development services on-site at partner schools and local community centers.  

The Program Assistant will provide administrative and clerical support to the Post-Secondary Pathways Program, under the supervision of program managers and the Director of PSP. The Program Assistant is responsible for managing and entering program data and outcomes into funder databases, supply procurement, and logistics for GED testing for education services. This role involves working closely with leadership to track progress, problem solve issues and develop systems to strengthen program performance. The Program Assistant is a key position in ensuring productivity and performance.

A successful candidate will display the following characteristics:

• Commitment to mission and goals of East Side House Settlement
• Ability to work cooperatively with peers, strong communication skills. 
• Strong analytic, problem-solving, and organizational skills.
• Displays initiative and ability to work on pressure and deadlines. 
• Excellent interpersonal and communication skills. 
• Ability to multi-task and follow-through on short- and long-term assignments.

Primary Functions

Duties and Responsibilities include, but are not limited to, the following:

• Assist participants with the completion of membership and enrollment applications and making necessary referrals to relevant service areas for additional support/assistance
• Provide administrative support to Education Manager, Instructors and Director.
• Prepare classroom materials and activities corresponding with students’ needs, abilities, and interests; assists Instructors in setting up/maintaining the classroom environment for GED, ESOL and education-related workshop participants
• Manage participant outreach and engagement activities using a prioritized list of potential and current students 
• Conduct data entry in relevant databases including but not limited to Salesforce, DYCD Connect and/or Excel tracking spreadsheets to assure that all pertinent data relating to student services is accurately and timely reported.
• Ensure all participant files (physical and electronic) are up to date and in accordance with organizational and funding source requirements.
• Participate in Program Improvement Team (PIT),