Technical Writer (Technical Publications)

Job Summary

The Technical Writer is responsible for researching, writing and editing customer-facing documentation such as user manuals, online help systems and quick installation guides. Responsible for full coverage and support of all documentation for the KVM & Serial Product Line in the IT Systems Business Unit. Provides multi-faceted support with global team technical initiatives, editing, legal documentation, release notes, and translation as needed. Provides support for Sr. Writers across multiple business units to close any coverage gaps. Able to work with and facilitate positive relationships with all global Business Units, all Product Lines, other departments, and OEM customers with specific needs. With guided supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.

Responsibilities:

• Researches, writes and edits various product documentation for advanced technology products.
• Gathers technical information proactively. Researches available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy and quality of the documents created. 
• Assembles documentation in correct Vertiv or OEM format, keeping structure, content and organization consistent with established standards and styles. 
• Develops online help, API documentation and Command Reference Guides for software applications per established standards, styles and guidelines. 
• Manages multiple complex project schedules across multiple product lines and businesses simultaneously.
• Other duties as assigned

Requirements:

• Minimum of 3 years of related experience with a bachelor’s degree in technical writing, professional writing, digital writing/communications, journalism or English is preferred. Equivalent experience may be considered in lieu of a bachelor’s degree.
• Experience with style sheets, style guides and editing processes.
• Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign, and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).
• Experience with writing for software products, especially APIs.
• Strong interpersonal, communication and editing skills with high attention to detail.
• Self-motivated with the desire to be a team-player and support team goals and mission.
• Ability to multi-task in a fast-paced, international team environment with multiple deadlines, multiple time zones, limited resources and constant change.

Additional / Preferred Qualifications:  

• Experience with writing for localization and working with international teams.
• Familiarity with AI technology within the technical writing field.
• Experience with Smartsheet, SharePoint page creation, Microsoft Power BI and Clipchamp.
• Experience with tracking metrics and analytics for documentation projects.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed: 

• 10%

 

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

•  Customer Focus

•  Operational Excellence

•  High-Performance Culture

•  Innovation

•  Financial Strength

OUR BEHAVIORS

•  Own It

•  Act With Urgency

•  Foster a Customer-First Mindset

•  Think Big and Execute

•  Lead by Example

•  Drive Continuous Improvement

•  Learn and Seek Out Development

 

About Vertiv

Vertiv is a $8.0 billion global critical infrastructure and data center technology company.  We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services.  Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.    

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the U