Senior Manager, Patient Experience Marketing - Neuroscience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson and Johnson is recruiting for a Senior Manager, Patient Experience Marketing - Neuroscience to be located in Titusville, NJ.

About Neuroscience

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Neuroscience team tackles the world’s toughest brain health challenges including multiple sclerosis, Alzheimer’s disease, Parkinson’s disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

This is a hybrid role available in Titusville, NJ. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.

Job Description

The Sr. Manager, Patient Experience (Px) Marketing, Neuroscience is responsible for shaping and executing fulfillment and adherence strategy to support the end-to-end patient experience for patients with Major Depressive Disorder (MDD). You will be responsible to translate customer insights into a holistic and integrated strategy that shapes patient support service design approach for benefit investigations, contracted specialty pharmacy support services, and nursing navigator support services to help patients start and stay in treatment. The role will also require implementation of strategy through customer-facing tactical development as well as training for a variety of constituents.

You will be a member of the Neuroscience Px team, working closely with the patient solutions teams – including field-based access, patient access and affordability solutions, pharmacy solutions, patient and caregiver solutions, and supplier management and operational excellence - to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy. You will also work across the brand marketing, market access, medical affairs, REMS team, supply chain, trade, and multiple field teams to deliver patient experience that delights the patient and supports business strategy and objectives.

A Day in the Life

The Sr. Manager, Patient Experience Marketing, Neuroscience works in service to our patients, as an advocate for their needs. Day-to-day responsibilities include:

• Px Strategy: Leverage disrupter competency to optimize an insight-based End-to-End fulfillment and persistency strategy leveraging research, data, market dynamics, and competitive assessments to inform solution choices inclusive of hub services, affordability services, distribution/dispense, REMS requirements, and nurse navigator support

• Advancing Equity in Healthcare: Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations impacted by their specific mood disorder

• Program Communications: Help develop compelling and relevant communications to drive awareness and understanding towards MDD patient engagement programs and support services which focus on on-boarding the prescriber and patient to utilize mood patient support programs

• Customer-Centric Design Process: Engage patients, caregivers, and providers in co-creating and continuously optimizing solutions by leveraging value creator competency.  This includes ownersh