Branch Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Charlotte, Coliseum Centre Dr 

Division: Air & Sea 
Job Posting Title: Branch Manager 
Time Type: Full Time

 

Summary

The Branch Manager is responsible for overseeing all aspects of branch operations, with a strong focus on customer acquisition, team development, and financial management. The role demands both strategic oversight and hands-on leadership to ensure operational efficiency, customer satisfaction, and sustainable growth.

 

Duties and Responsibilities

• Drive branch growth by acquiring new clients and maintaining strong relationships with existing ones.
• Ensure excellent customer service by fostering an environment of continuous improvement and accountability.
• Regularly visit key clients to identify opportunities for further business development.
• Oversee branch operations to ensure compliance with industry regulations and internal standards.
• Oversee branch operations to ensure compliance with industry regulations and internal standards.
• Use financial reports to manage cash flow, improve transportation yield, and control expenses.
• Focus on driving profitable growth by increasing revenue and improving operational efficiency.
• Develop and implement strategies to keep the branch competitive in the freight forwarding market.
• Leverage market insights to adapt and enhance the branch’s operational performance.
• Work closely with the leadership team to align branch goals with overall company objectives.
• Promote a culture of integrity, transparency, and constructive feedback within the branch.
• Travel as required.

 

Supervisory Responsibilities

• Hire, train, and develop a high-performing team aligned with the company’s mission.
• Foster a culture of open dialogue and constructive feedback, encouraging growth and continuous improvement.
• Smoothly integrate new hires into the organization and provide ongoing support for their development.
• Recognize and reward top performers while creating growth opportunities for all employees.

 

 

Educational background / Work experience

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
• At least 5 years of progressive experience in the freight forwarding industry, or 10 years of equivalent work experience is preferred.

 

Skills & Competencies

• Lead Yourself: Honor your commitments, act as a strong ambassador for the company, and maintain a high level of self-awareness.
• Lead Your Team: Set ambitious goals for the branch team, track performance, and motivate employees to deliver outstanding results.
• Lead Your Business: Act in the interest of ONE DSV, ensuring branch operations align with the broader organizational goals.

• Strong leadership, team-building, and delegation skills.
• Excellent communication, analytical, and problem-solving abilities.
• Ability to manage multiple tasks effectively under pressure and adapt to changing market conditions.
• High level of initiative and personal accountability.

 

Language skills

• Fluency in English is required.
• Knowledge of additional languages is a plus.

 

Computer Literacy

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

 

Physical and/or Mental Requirements / Working Conditions

Physical Demands

Work is generally sedentary, with no specific need for physical coordination or effort.  May require physical effort associated with using the computer to access information, or occasional standing