Field Service Technician - Northern IL

Location: Chicago, Milwaukee, and Northern Illinois Area

Overview:
Nilfisk is seeking a Field Service Technician to provide on-site troubleshooting, repair, and maintenance of commercial and industrial floor care equipment. This role requires extensive travel across Chicago, Milwaukee, and Northern Illinois, ensuring customer equipment operates at peak performance. The ideal candidate will have strong mechanical and electrical troubleshooting skills and a commitment to delivering excellent customer service.

Key Responsibilities:

• Diagnose and repair mechanical, electrical, and hydraulic issues in commercial and industrial floor cleaning equipment at customer locations and branch shops.
• Perform preventive maintenance and inspections to minimize equipment downtime.
• Accurately document service work, including troubleshooting steps, repairs performed, and parts used, in the field service management software.
• Maintain appropriate stock levels of spare parts in the service vehicle to ensure prompt repairs.
• Communicate effectively with customers, providing guidance on proper equipment use and maintenance.
• Adhere to safety procedures and company policies while working on-site.
• Work flexible hours, including 2nd or 3rd shifts, when required for customer training or emergency service needs.

Qualifications:

Education & Experience:

• Associate degree or equivalent from a technical school preferred.
• 3–5 years of hands-on experience in mechanical, electrical, or field service roles, or an equivalent combination of education and experience.

Technical Skills:

• Strong mechanical, electrical, and hydraulic troubleshooting skills.
• Ability to read and interpret electrical and hydraulic schematics.
• Proficiency in using diagnostic tools and electrical testing equipment.
• Knowledge of internal combustion engines and AC/DC electrical systems.
• Familiarity with Microsoft Office and business applications for reporting and documentation.

Certifications & Requirements:

• Valid driver’s license with a clean driving record.
• Ability to obtain and maintain a DOT certification.

Key Competencies:

• Excellent problem-solving skills and attention to detail.
• Strong organizational and communication skills.
• Ability to work independently with minimal supervision.
• Customer-focused approach with a commitment to high-quality service.

PHYSICAL DEMANDS:    ​

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ​While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; to stand, walk and sit; and to talk and hear. ​The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and regularly lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close and peripheral vision, depth perception, color vision and the ability to adjust focus.   

​​WORK ENVIRONMENT:    

•  ​The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee regularly works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. ​The noise level is generally moderate. ​These environmental conditions may be encountered during such activities as working with operational equipment.   

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opini