Senior Operational Key Account Manager, East Region

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 

Job Posting Title: Senior Operational Key Account Manager, East Region 

Time Type: Full Time

Summary

The Senior Operational Key Account Manager is responsible for maintaining and developing relationships with key clients to achieve and exceed sales targets, drive revenue growth, and increase market share. They will be the primary point of contact for assigned accounts, managing all aspects of the customer relationship, from onboarding to ongoing support, and ensuring customer satisfaction.

 

Duties and Responsibilities

• Develop and implement account plans that align with the company's overall sales and growth objectives
• Build and maintain strong relationships with key decision-makers within assigned accounts, understanding their needs and requirements
• Identify and pursue new business opportunities within assigned accounts, leveraging cross-selling and upselling strategies
• Collaborate with internal teams (e.g. operations, customer service, finance) to ensure seamless delivery of services to clients
• Prepare and present regular reports on account performance, highlighting areas of opportunity and improvement
• Attend industry events and conferences to stay abreast of market trends and competitor activity
• Maintain accurate and up-to-date records of all customer interactions in CRM systems
• Adhere to all company policies and procedures, including compliance with ethical and legal standards

 

Educational background / Work experience

• Bachelor's degree in business administration, logistics, or a related field
• 7+ years of experience in sales and account management in the transportation and logistics industry
• Proven track record of exceeding sales targets and driving revenue growth
• Experience managing large, complex accounts with multiple stakeholders

 

Skills & Competencies

• Strong communication, negotiation, and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to work independently and manage multiple priorities effectively
• Strong analytical and strategic thinking skills
• Proficiency in Microsoft Office suite and CRM systems

 

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• May supervise and mentor junior account managers or support staff

 

Preferred Qualifications

• Master's degree in business administration or a related field
• Experience in international logistics and supply chain management
• Familiarity with DSV's products, services, and customer base
• Experience with Salesforce or other CRM systems

 

Language skills

• Fluent in English (oral and written)

 

Computer Literacy

• Proficiency in Microsoft Office suite and CRM systems

 

 

 

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason