Customer Solutions & Claims Supervisor (Medical Nutrition)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

Job Description: 

The Customer Solutions & Claims Supervisor (Medical Nutrition) will provide overall leadership to the Nestle Health Science USA Supply Chain Customer Service team to drive efficiencies and minimize waste and complexities in the O2C process. This role will collaborate closely with cross-functional business partners, as well as the Center of Scale (CoS). This is also a People Leader role that will manage direct reports. 

This position will be either a remote or hybrid role based on the selected candidate’s geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, New Jersey, Chicago, Illinois, Long Island, NY and/or Palm Beach Gardens, Florida. 

Responsibilities: 

Leadership

•    Supervise and oversee all activities performed by the Customer Solutions Associates and Specialist within defined Service Level Agreement.
•    Lead the Customer Solutions & Claims team to ensure they provide the highest quality of service to the customers.
•    Provide guidance on exception and escalation handling.
•    Lead team towards a continuous improvement mindset.
•    Oversee target achievements, KPI, PPI and health check attainments of the team and provide guidance for improvements.
 

Business Operations

•    Lead Operational reviews within the team to ensure standards are being met.
•    Participate in cross stream projects to identify continuous improvement opportunities based on problem solving and root cause analysis.
•    Participate in functional and cross functional Operational reviews.
 

People Development

•    Coach and develop direct reports, assess their readiness for new roles and identify individual development plans.
•    Manage performance of direct reports including regular check-ins, performance evaluations, and coaching as needed. 
 

Requirements: 
 

•    High School Diploma or GED required; Bachelor’s degree preferred. 
•    3-4+ years of experience in Supply Chain or Supply Chain Customer Service, preferably within a Customer Contact Center environment. 
•    1-2+ years of People Leadership experience managing direct reports and leading a team is required. 
•    Demonstrated fluency in MS Office (Word/Excel/Outlook/PowerPoint) is required. 
•    Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships). 
•    Must have strong negotiation skills, with the ability to influence Senior Leadership on business decisions. 
•    Must be data driven with a proven ability to analyze and interpret key data. 
•    Ability to lead through change management as a change agent and deliver key business outcomes.  
•    Willing and able to work under pressure to meet tight deadlines with minimal supervision required. 
•    Must be a creative and effective problem solver with solid business orientation and understanding of end-to-end Supply Chain processes. 
•    Morning, afternoon, evening and some weekend availability is required. 
•    Willing and able to travel up to 5% based on the needs of the team and the business required. 
 

The approximate pay range for t