Customer Service Specialist, FCR - HiTouch

Pay Rate:  $17/hr

Scheduled:  Monday - Friday 

Staples is business to business. You’re what binds us together.

HiTouch is full-service company with a network of local distribution centers in the United States.  HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways.  After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.

 What you’ll be doing:

• Answering customer’s inquiries to learn about and address their needs, complaints, or other issues with products or services
• Focus on first call resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed customer service metrics while providing excellent consistent customer service
• Making sales or recommendations for products or services that may better suit client needs
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures
• All other duties as assigned

What you bring to the table:

• Communicative sales and recommendations for products or services that may better suit client needs.
• Steller customer service solutions
• Keep on top of industry trends
• Communicates ideas, requirements, and resolutions with customers
• Strong competency in MS Excel, internet, and strong typing skills required.
• Stellar verbal and written communication skills
• Strong problem solving & critical thinking skills required
• Capability to manage, organize, and complete tasks that require follow-up
• Ability to multi-task and thrive in a lively environment.

Qualifications:

 What’s needed- Basic Qualifications

• Ability to work flexible hours, which may require some weekends and holidays

 What’s needed- Preferred Qualifications:

•  Advanced computer skills, including MS Word, MS Excel, Outlook and PowerPoint
• Call center experience
• eCommerce experience
• Proven ability to manage and prioritize multiple high-level projects simultaneously, while maintaining keen attention to detail 

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.