Wholesale Technology & Systems Support Specialist

Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community.

As a Wholesale Technology & Systems Support Specialist you will be responsible for supporting the installation, maintenance, testing, and troubleshooting of point-of-sale (POS) systems and Valero’s mobile payment application.

At Valero, we are committed to advancing the future of energy through innovation, ingenuity and unmatched execution. You can help achieve this goal if you can:

• Provide testing and support of POS software and equipment, including the most complex needs analysis, and coordinate and track issue resolution, configuration, and installation for supported locations.

• Create, review, and maintain technical documentation and payment test scripts.

• Configure POS hardware and software, and dispenser hardware and software.

• Maintain working hardware and review installation/upgrade procedures.

• Actively participate in the analysis of third-party solutions, including hands-on testing and regression testing.

• Develop training material for internal business resources.

• Provide technical support to internal and external business resources.

• Conduct research to learn current trends in technology, generates improvement suggestions, and presents findings to supervisors.

• Remain current on industry trends, emerging technologies, and payment innovations to recommend improvements, new or enhanced programs for our branded customers

• Attend various training sessions and may formally train others in the work group.

• Demonstrate a positive service attitude, exercise good judgment, maintain relationships internally and externally with customers/vendors, display excellent problem-solving skills, and possess a willingness and desire to learn and ask questions in order to grow in scope of knowledge.

• Communicate with internal stakeholders, as well as direct communication and negotiation with vendors of a variety of IT service professionals.

• Develop business communications related to industry changes and vendor enhancements and/or changes.

This position is salaried exempt status, which means you are not eligible for overtime pay.

Minimum Requirements:

• Bachelor’s degree required.

• 5+ years of experience in point-of-sale (POS) systems required.

• Experience in local and wide area networking and PCI compliance required.

• Able and willing to work on-site, in-person at the Valero San Antonio location, required.

Preferred Requirements: 

• Bachelor’s degree or higher in Computer Information Systems or a related degree preferred.

• Gilbarco Authorized Service Contractor (ASC) and/or Verifone Authorized Service Contractor (VASC) certifications preferred.

Need more reasons to work for a company that is both professionally challenging and culturally rewarding?  Take a look at some of our best-in-class benefits:

• Competitive Pay and Annual Bonus Program
• 100% match on 401(K) up to 7%, with immediate vesting
• Company-sponsored Pension Plan
• Comprehensive Healthcare and Wellness Programs
• Onsite Daycare Center
• Onsite Employee and Family Wellness Centers (Physician & Pediatrician)
• Onsite Pharmacy
• State-of-the-art 24-hour Fitness Center free for employees and spous