Group Manager, Strategy

Job Title:

Group Manager, Strategy

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions

* Deliver outcomes unimagined

* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

About Us & The Role

Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teams? Do you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the world? Do you want to be part of a company that is rich in Diversity and Talent? Then we have the perfect role for you!

At Concentrix Catalyst, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience (CX) improvements. We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands.

Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.

Concentrix Catalyst is searching for a talented CX Engagement Solutions Group Manager to independently lead one or more teams through transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, independent initiative, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.

Essential Functions/Core Responsibilities  

• Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
• Build trusted client relationships through proactive account management and exceptional project delivery
• Lead 1-2 client engagements concurrently, or a single client account with multiple embedded work streams; Provide management of all work streams supporting the client project – viewed upon by client as the SME responsible for the overall project delivery
• Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
• Lead a high performing team to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios
• Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights
• Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
• Lead internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
• Partner cross-functionally to translate business needs into new solutions
• Manage contract, timeline, budget and all deliverables for internal or external client projects
• Teach others how to derive insights that are not obvious, recognize account growth opportunities, and have a solid business case for success
• Oversee individual contributors on successful consulting engagements as well as perform day to day people management of multiple direct reports
• Support consulting business development and provide expertise in areas such as strategic development, analytics and process improvement and effectiveness
• Participate in practice building activities (e.g., recruiting, pre-sales marketing material and thought leadership development)

Candidate Background & Profile  

• Demonstrated ability to plan and manage the work of other team members and consistently deliver high quality work products
• Experience supervising team members by providing project