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The Divisional Director is responsible for building a strong partnership with clinical-operational divisional dyads (Division CMO/Division Ops Leader) on care integration team foundational programs and future strategic opportunities for managing populations and coordinating care to reduce acute and post-acute care utilization. The Divisional Director role is a hybrid with travel requirements to facilitate and liaise relationships between market dyad leaders (i.e., Market CMO, Market President, RMDs) and CIT market managers and supervisors. The Divisional Director will also be a key consultant partner to market dyad leaders in understanding and creating solutions that will lead to acute and post-acute care utilization reductions aligned with the PCO’s objectives and goals.

As a guideline, this role involves spending 30% of the time on operational excellence and program implementation, 40% on relationships (vertically and horizontally), 20% on strategy, and 10% on career growth and development

Key Performance Indicators:

• Market Provider and operations team experience of CIT, measured by achieving meaningful patient-provider engagement, improving provider capacity by reducing administrative work related to population health management, and assisting patients with the aim of improving patient outcomes and reducing unnecessary utilization.  

• Positive associate experience, measured by associate engagement in annual company surveys, turnover rates that are like national benchmarks, and survey responses related to being on the One Care Team serving patients holistically
• CIT program impact on high-risk patient populations, measured by decreasing acute and post-acute care utilization to meet or exceed annual benchmarks set by the organization. This must include the ability to drive a team-based approach and work as an interdisciplinary team to assess and develop care plans for complex patients and coordinate care with CenterWell as well as outside providers (hospitals, SNFs, ERs, CBOs)
• Excel in CIT operational efficiency measured by meeting or exceeding national benchmarks in operating expense PMPM costs by leveraging technology, data, lean processes, and delegation services where appropriate.

Strategic Responsibilities:

• Strategy: develop, socialize, and implement clinical program strategy on a page with the capability of identifying short-term and long-term vision and goals in partnership and collaboration with leadership, operational leaders, clinical leaders, IT, population health, and analytics.
• Assessment: develop a framework to assess CIT operations, clinical program measurement and performance, and effectiveness from patients’ and clinicians’ perspectives.
• Governance and Prioritization: the ability to prioritize work by the organization’s goals and priorities. Relationship management and negotiation skills to ensure clinicians and market leaders feel engaged and respected in CIT and clinical program-related decision-making by partnering with the market and national leaders, developing feedback forums, and creating closed-loop communication channels with stakeholders. Share learnings with other Divisional Directors to standardize national processes to leverage scale.

Operational Responsibilities: 

• People: drive CIT to perform and focus on the organization’s priority efforts—building relationships with market dyads at both divisional and market levels. Empower and enable people leaders within the organization.
• Process and Workflows: work with national leadership to standardize the process while also having the ability to partner with center operations and process teams to leverage lean methodology, swim lane diagrams to align on clear roles and responsibilities, and develop ways to improve operating PMPM costs
• Technology: the ability to work with EMR, operational and outcome reporting, knowledge of care management tools and assessments, documentation, and how information can be transformed into data to provide information about program performance management.

Use your skills to make an impact
 

Required Qualifications:

• At least 5 years of Management experience required; 3-5 years of Director experience preferred
• Though not required, advanced clinical professional license strongly preferred such as RN, MSW/LCSW, NP, PA, MD/DO
• Excellent verbal and written communication skills  
• Demonstrate a high level of skill with interpersonal relationships and communications with colleagues.
• Experience in value-based care models (e.g. ACOs, capitation, shared-savings programs, bundled payments)  
• Willingness and