Director, Technical Product Management

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

PetPlace, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy. 

PetPlace is seeking a Director, Technical Product Management to lead the strategic direction, vision, and execution of our rapidly growing digital platform. Reporting to the Vice President of Product, the Senior Director will oversee a team of product managers and partner closely with engineering, design, and operations to deliver compelling products that improve the lives of pets and their people.

This is a high-impact leadership role responsible for scaling the product organization, building a customer-obsessed product culture, and defining cross-functional roadmaps that align with company goals. The ideal candidate brings a blend of strategic thinking, strong execution, and experience building scalable consumer-facing platforms.

Job Location: Remote 

 
Main Responsibilities:

• Product Strategy & Vision: Define and own the product strategy and roadmap across PetPlace’s digital platform, aligning with business goals and user needs.
• Team Leadership: Manage and mentor a team of high-performing product managers. Foster a collaborative, data-driven product culture focused on rapid learning and continuous improvement.
• Execution & Delivery: Drive cross-functional execution of new features and experiences, ensuring timely delivery, clear requirements, and high-quality outcomes.
• Customer-Centric Innovation: Use market research, customer feedback, analytics, and testing to guide product direction. Champion the voice of the customer in every decision.
• Cross-Functional Collaboration: Work closely with Engineering, Design, Marketing, CX, and Business Development to deliver value across the entire customer lifecycle.
• Product Operations & Measurement: Establish best practices for product planning, documentation, experimentation, and measurement of success metrics (adoption, engagement, retention, revenue impact).
• Market Intelligence & Competitive Analysis: Stay informed on pet care, insurance, and digital commerce trends to identify opportunities and shape differentiated product experiences.

 
Qualifications:

• 10+ years of product management experience, with at least 5 years managing product teams
• Demonstrated success in building and scaling digital platforms, ideally in e-commerce, marketplace, or pet/healthtech sectors
• Strong understanding of agile methodologies, product discovery frameworks, and full product lifecycle management
• Excellent communication and leadership skills, with the ability to influence cross-functional teams and senior stakeholders
• Strong analytical and prioritization skills; experience using data to inform decisions and validate hypotheses
• Proven experience in customer journey design, market segmentation, and outcome-driven product planning
• Experience with Scaled Agile, SAFe SA certification required
• Bachelor’s degree required; MBA or advanced degree a plus

 
Preferred Qualifications:

• Experience with pet care, insurance, wellness, or adjacent industries
• Familiarity with UX design and experimentation tools (e.g., Figma, Amplitude, Optimizely)
• Experience with community platforms, mobile apps, and subscription-based product models
• Startup or scale-up experience, especially in fast-paced, mission-driven environments

 
Why Join Us?

• Shape the future of pet care by leading a bold, digital-first product strategy
• Work in a mission-driven company where your decisions have direct impact on pets and pet parents
• Join a collaborative, growth-focused team with strong executive support
• Competitive salary, equity, and benefits in a remote-friendly environment

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