Enrollment Liaison Registered Nurse

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity 

Join us in one of our most critical member-facing roles, where the Enrollment Nurse is responsible for facilitating the enrollment process of new members into Twin programs. This role requires a blend of clinical knowledge, patient engagement skills, and administrative capabilities to ensure members receive an excellent on-boarding experience into Twin Health. You are one of the first caring faces our members will meet! As an RN at Twin you make a difference in people's lives every day by assisting them in understanding program benefits and facilitating the enrollment process by reviewing necessary and clinical information with members seeking to prevent and reverse chronic metabolic diseases and improve their overall health. 

This job is a great fit for you if you have expertise with building rapport quickly with members, are highly motivated, energetic, and focused on ensuring a full star member experience. You have demonstrated the ability to provide a compassionate approach with strong communication and interpersonal skills. You are also comfortable leveraging new technologies to document and coordinate with a care team. This means you are also proficient in using electronic health records. You enjoy conducting virtual care visits with an engaging video presence, working independently and as part of a coordinated team.  

The schedule for this position is M-W 12-8, Th-F 10-6 EST. 

Join Us

This is an exciting role for a Registered Nurse with a sales, patient engagement, navigation or program enrollment background. Join us to use your finely-tuned skills in getting new members excited about improving their health, and supporting a dynamic enrollment team. Other skill set considerations include ability to work efficiently and with competing priorities, comfort with technology and video software, as well as employing strong organizational skills with attention to detail and accurate documentation. 

This role will report to a nurse manager and work within a team structure. A successful candidate for this role is engaging and energetic with empathy and appreciation of details. You are excited to jump into a day with routine and scheduled virtual visits, but also a bit different than the day before because of the new members you will meet. 

Responsibilities

• Conducts daily, virtual new member visits and effectively engages members about Twin Health  
• Demonstrates excellent communication skills with passion and empathy while also documenting with accuracy and detail
• Maintains knowledge and expertise in the areas of eligibility requirements, enrollment process, and specifications for Twin Health programs
• Collaborates closely with team colleagues including medical assistants, enrollment advisors, nurses, health coaches, providers, and operations teams to support a seamless experience for members
• Acts as a liaison as needed between intake, enrollment and conditioning care teams (RN roles)
• Supports member retention strategies by engaging members through the on-boarding process 
• Prioritizes and manages daily visit schedule and assigned tasks
• Follows training and protocol