Service Engineer, Pumps-Cyclones-Valves (Australia – West)

Do you want to make a difference in the world and contribute to a sustainable future? 

We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.

It’s a big responsibility, and we have committed to do it.

As a leader in the cement and mining industries, we have taken on the responsibility of developing sustainable solutions. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions cement plant by 2030. 

Your curiosity know-how and innovative mindset will take us from idea to action. Together, we enable our customers to produce the materials needed for a better future.

We are seeking a highly motivated and knowledgeable individual to join our team as a Service Engineer for our Western Region, based in Perth, Western Australia.

As the key site-based contact for our Customers, the Service Engineer role is critical to provide regular value-adding site visits. You will be responsible for overseeing the product line of KREBS Pumps, Cyclones, Valves, Hose & Rubber (PCV) performance in the field as well as targeting competitor installed base to replace & offering technical solutions with our Teams. This is an excellent opportunity to showcase your expertise in service solutions and drive the success of our products in the region.

Job Scope:

• Customer focused service support for all Pumps, Cyclones, Valve, Hose & Rubber products in the region - routinely monitoring & offering improved performance solutions to Customers. In-depth knowledge of rebuilds, oversee site installation & routine maintenance of PCV equipment.
• Targeting competitor installed base, gathering process-data & working with technical teams to offer our products showcasing improved performance, lower total ownership costs, better availability & service support.
• Technical solutions sales through identifying site issues & troubleshooting - willingness to drive business development and build relationships for repeat business.
• Maintain site based installation list & monitor performances.
• Collaborate with the regional sales teams to effectively promote and market our products/services to relevant customers in the region.
• Work closely with Sales Area Managers, Regional/Global Product Line Management, Capital Sales, and Inside Sales to develop winning proposals.
• Provide comprehensive training and guidance to customers, sales representatives, and site support.
• Travel to customer sites and engineering firms to troubleshoot, consult on system design, support start-ups, and ensure proper aftermarket support, including warranty/quality issue resolution.
• Report won/lost opportunities and customer feedback, including market intelligence, competition activities, and suggestions for product design and improvement based on specific customer pain points.
• Collaborate to support the successful launch of new products/services in the region.
• Assist with mining sales opportunities in region.

What you'll bring:

• Preferred in-depth knowledge and expertise in hydrocyclones, centrifugal slurry pumps, and knife gate valves, with a focus on their use in applications and industries.
• Capability to provide training and guidance to customers, sales, and field service teams.
• Willingness to travel to troubleshoot, consult on system design, and ensure aftermarket support.
• Skilled in analyzing competition, providing customer feedback. Ability to identify product design improvements and customer pain points.
• Strong interpersonal skills to interface effectively with customers, sales teams, and cross-functional stakeholders. Ability to collaborate with global teams and leadership.
• Strong presentation skills and the ability to present technical training courses to large groups.
• Ability to thrive in a fast-paced, global environment with matrixed reporting structures.

What we offer

Join our team at FLSmidth and immerse yourself in an energetic and competitive work environment!

• Competitive remuneration package on offer.
• Flexible start & finish times.
• Job security in a volatile market – FLSmidth has 140 years of successful operation within a global environment.
• Development and training within a respected global OEM company.
• Opportunity to be recognised and rewarded via the FLSmidth United program allowing you to redeem points and purchase a wide range of products.
• Employee Assistance Program for employees and immediate family.
• Purchased annual leave options.
• Paid Maternity/Paternity Leave
• Involvement with community and charity initiatives.
• Annual flu vaccination.

As an equal opportunity employer, F