Operations Specialist

The Business Operations Analyst role within the Global Index Business Services team focuses on enhancing operational efficiency and managing change to support the growing Index business.

This position involves analyzing current operations and assists in identifying areas for improvement with a strong focus in intellectual property protection. The Operations Analyst collaborates with management, various Index teams, and partners such as Legal, Compliance, and Marketing to support the development of strategic frameworks and ensure scalable processes that drive organizational growth and deliver consistent value to stakeholders.

If you have a passion for a fast-paced environment and driving business success through effective execution, high-quality delivery, and results-oriented efforts, this role could be an ideal match for you!

• Create and maintain organized documentation systems for processes, procedures, and best practices.
• Help track action items from meetings and projects, sending timely reminders to stakeholders about upcoming deadlines.
• Take detailed notes during meetings and distribute clear, organized summaries highlighting key decisions and next steps.
• Proactively identify potential challenges, address stakeholder concerns, and foster open communication to support a seamless transition.
• Assist processes by gathering data, preparing reports, and participating in stakeholder discussions.
• Help identify potential process improvements and contribute ideas to enhance workflow efficiency.
• Assist in monitoring potential trademark violations and help document infringement cases.
• Support operational improvement projects by tracking timelines, coordinating tasks, and helping to deliver project components.
• Create reports, data visualizations and presentations to help illustrate findings and recommendations.
• Monitor potential obstacles during implementation and collect feedback from stakeholders.
• Development of communication materials and training resources.

Education, Certification and Experience:

• Minimum of 5 years in business analysis, professional services, or a similar field.
• Bachelor’s degree in related fields such as Business, Finance, Legal or a similar discipline.
• Experience with intellectual property matters, including monitoring trademark portfolios and investigation of potential infringement cases.
• Exceptional ability to communicate complex ideas clearly, facilitate cross-functional coordination, and influence stakeholders at all levels.
• Strong multitasking and problem-solving abilities.
• Great attention to detail with a commitment to producing high-quality, accurate, and data-driven deliverables.
• Strong critical thinking and analytical problem-solving skills.
• Detail oriented.
• Highly organized with effective time management skills.

Skills Needed:

• Identify basic operational issues and contribute to solution development.
• Analyze business challenges by collecting information and organizing data.
• Assist with organizing and structuring undefined requests into clear, actionable items.
• Develop clear written and verbal communication skills to present information to various team members.
• Support relationship-building with stakeholders by helping coordinate meetings and follow up on action items.
• Apply fundamental data analysis skills to help identify trends and support problem-solving efforts.
• Participate in cross-team interactions, practicing professional communication and collaborative approaches.
• Contribute to solution development for business challenges.
• Support various project needs by assisting with documentation, tracking, and basic process improvement tasks.
• Develop effective upward management skills by providing concise status updates, asking clarifying questions, and setting appropriate expectations with senior team members.
• Build foundational knowledge in specific business areas to begin developing subject matter expertise that supports team objectives.
• Demonstrate proactive thinking by identifying potential issues before they arise and suggesting preventive measures to team leaders.
• Ability to balance multiple tasks and take initiative in carrying tasks forward to completion.

This position can be located in Atlanta, and offers the opportunity for a hybrid work environment (at least 2 days a week in office, subject to change), providing flexibility and ac