HR Shared Services Representative

Pay Range: $25.48 - $33.98

Maintains the HRIS databases by entering and verifying new and existing employee job and benefit related information. Assists with various components of Health & Welfare administration, Retirement administration and general employment policy inquiries. Responsible for addressing a wide range of customer questions in a timely and complete manner. Maintains effective customer service skills in order to conform to service standards and measured goals.

Education and Experience:

• · Associates Degree or equivalent experience
• · Minimum 2 years related experience

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Skills and Abilities:

• Thorough understanding of Microsoft Windows products, specifically Excel and Word.
• Possesses strong interpersonal and customer service skills and the ability to work well across teams. Communicates effectively with peers and management staff, vendors and employees.
• Requires strong organizational and time management skills.
• Multi-state knowledge of laws, regulatory requirements and compliance rules.
• ·Knowledge of Company policies/procedures and benefit packages or ability to learn.

Tasks Performed:

• 20% Review/complete new hire, termination and employee change events in Workday. Complete necessary steps outside the HRIS system as needed to ensure timeliness of processing including system access requests, exit paperwork, surveys and orientation scheduling.
• 20% Assists with benefits and retirement plans administration including enrollment, claims processing, billing reconciliation, wire transfers, COBRA administration, coordination with vendors, benefits communications, terminations, maintenance of benefit plans, 401(k) payouts, 401(k) loan processing, pension distributions and maintenance of retirement plans.
• 20% Provides assistance for employee benefits, compensation and employment policy and procedure inquiries by phone or email to ensure quick, equitable and courteous resolution. Escalates inquiries by phone or email to HR Shared Services Manager or business partners to ensure prompt resolution.
• 10% Payroll Batch processing and Review; biweekly timecard review/support.
• 10% Participates and coordinates special annual assignments as necessary to include but not limited to: Student Program, Health Fair, Audits, and regulatory reporting.
• 10% Prepares and distributes weekly, bi-weekly, monthly and quarterly reports for HR, third party vendors and leadership.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. 

Culture 

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. 

Career Development 

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. 

Total Rewards 

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.   

Business Stability 

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. 

Benefits for Full-Time Employees: 

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

• Parental Leave: Six weeks of paid leave at 100% of your salary. 

• Comprehensive Medical Coverage: Includes employer c