Manager, Sensory & Quality Compliance

Who We Are 

We’re Chomps, the fastest-growing food brand in the U.S. and we’re reimagining snacking. Our meat snacks are made using high-quality proteins, no sugar, and real ingredients – because we believe snacking should be simple, delicious, and convenient. Chomps can be found in over 20,000 stores nationwide with a strong e-commerce presence. Our mission is to inspire, educate, and fuel our community with accessible, real food that doesn’t compromise on taste. 

Traits of a Chompian 

If you’ve been called scrappy, resourceful, and persistent, then you might just be a Chompian. You’re a team player who’s self-motivated and action-oriented. You’re committed to delivering efficiency and accuracy, and you happen to be great at proactive cross-functional communication. You’re a critical thinker and a natural problem solver who enjoys details, research, and data. You take initiative and complete ownership of everything you do, and you’ll go the extra mile for your team, consumers, and audience. You’re hungry to learn with a passion to grow and improve every day. You also take a keen interest in health, fitness, and nutrition. Sound like you? Then we want to meat you.

What You Will Do

The Manager of Sensory and Quality Compliance will play a critical role in ensuring the highest standards of quality and safety across all aspects of our product lifecycle. This position will oversee the full management of our recall plan and programs, provide training for cross-functional teams, and support the development of department-specific programs. They will come to know the intricacies of the day-to-day operations within each department at Chomps to delegate tasks during a recall or crisis. Additionally, the role involves directly communicating with customers for all food safety and quality related matters, and customer onboarding and portal management. This position will oversee of our third-party sensory consultant, participating in sensory reviews, and assisting in the development of gold-standard quality benchmarks for our products. Strong team management skills are essential, along with collaboration with the Sales/Ops team to enhance customer portal functionalities.

Responsibilities

Recall Plan and Programs Management

• Develop, implement, and manage the company's recall plan and programs.
• Coordinate recall activities, ensuring swift and effective action in the event of a product issue.
• Conduct annual company-wide recall training sessions to ensure all employees are prepared and compliant.
• Partner with 3rd party crisis management team – ensue programs and procedures are collaborative.
• Work cross functionally to develop and implement department-specific programs as needed during a recall or crisis.
• Collaborate with Sales and BAT Teams to stay current with all customers specific recall procedures and requirements.
• Take ownership of QA’s role within NetSuite – become the expert. Provide training to other team members who may need to pull traceability reports for product investigations.
• Collaboratively work with Chomps QA team to maintain the recall plan and programs; edit/update after each mock recall drill to continuously improve Chomps systems and readiness.
  • Identify areas of potential risk across all departments and work with teams to integrate better systems and programs.

Quality Assurance Support – Stage Gate

• Assist the Director of FSQA in maintaining and enhancing quality assurance programs
• Stay updated on industry trends, USDA-FSIS regulatory changes, and best practices in quality assurance.
• Support cross functional teams with new and existing projects including product development, new packaging designs, and artwork approvals. Collaborate with Quality Systems to submit for USDA approvals.
• Develop and management of a materials quality hold program for all packaging across Chomps supply chain to assist with artwork refresh/rebranding.
  • Spearhead the development and implementation of Chomps specific item numbers for all materials.
• Collaborate with R&D and production teams to ensure new product development meets quality criteria.

Sensory Review and Consultant Management

• Manage third-party sensory consultants, ensuring their assessments align with company standards.
• Participate in sensory reviews to maintain product quality and c