Project Manager II, PSO

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Alkami is looking for a talented professional that has a passion for project management, planning, learning, and attention to detail. This position will report into a Manager of Professional Services under Alkami’s Customer Experience Group (CXG) and be responsible for assisting the entire project team with completing projects within its planned scope, schedule, and budget.

In addition, you will help establish project schedules, coordinate Jira and Workfront tickets, provide reporting, collect client settings for configurations, validate configuration settings, manage the progress on gap items, and in general help deliver product implementations for our clients.

Successful candidates must have a strong sense of urgency, desire to learn and progress into project management, ownership to drive projects to completion, and be successful in a collaborative environment.

Key Responsibilities & Duties

• Develop and manage comprehensive project schedules and define deliverables based on project scope.

• Track and manage project milestones, customer-reported issues, and work with stakeholders to ensure resolution.

• Maintain thorough project documentation, including meeting minutes, agendas, and other necessary documents.

• Communicate project status, issues, and risks to stakeholders regularly.

• Ensure alignment of project objectives with business goals and customer expectations.

• Conduct risk assessments and implement mitigation strategies.

• Facilitate cross-functional team collaboration to enhance project outcomes.

• Utilize project management tools and software for efficient project tracking and reporting.

• Create and manage configuration documentation for client projects.

• Serve as the primary point of contact for all client inquiries regarding managed projects.

• Collaborate with Product Development and Engineering teams to resolve customer-reported issues.

• Monitor product development, track sprints, gather requirements, and provide updates to clients, third parties, internal teams, and management.

• Provide regular feedback to the PSO management team on process improvements and best practices.

• Track and report individual time for assigned projects, ensuring compliance with budgeted labor.

• Host recurring customer conference calls to drive project execution and travel onsite to customer facilities as needed.

• Participate in onboarding new Project Managers

• Mentor and guide junior team members, fostering professional growth and development

• Drive strategic initiatives to improve project management methodologies and practices across the organization

• Be a subject matter expert, responsible for maintaining project documentation in our Confluence space.

• Perform other duties as assigned.  

Qualifications:

• Excellent written and verbal communication and problem solving abilities.