Payment Operations Specialist

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

RESPONSIBILITIES:

• Process and reconcile daily financial activity across multiple platforms — including ACH returns, chargebacks, refunds, and member payments.

• Collaborate cross-functionally to resolve payment discrepancies and maintain

• clean, accurate records.

• Review and verify documentation for merchant account onboarding

• Support merchant account lifecycle changes (e.g., bank changes, legal updates, club transitions).

• Assist clients via phone and email with payment- and merchant-related inquiries.

• Monitor trends and identify opportunities for process improvement and risk

• mitigation.

• Maintain PCI compliance and handle sensitive data with care.

• Become a subject matter expert in integrated payments—understanding card

• brand fees, account structures, and regulatory guidelines.

• Manage payment hardware needs, including procurement and client setup.

• Document workflows and maintain internal systems (Salesforce, Microsoft Teams, etc.).

• Lead initiatives and projects through to successful execution using planning,

• metrics, and structure.

• Support occasional holiday and weekend on-call rotations, as well as overtime

• during peak periods or when needed for special projects.

• What You’ll Need:

• 2+ years of relevant experience in accounting, payment processing, or SaaS

QUALIFICATIONS:

• 2+ years of relevant experience in accounting, payment processing, or SaaS. Strong analytical skills and experience with financial reconciliation and client

• account management.

• Solid Excel and Microsoft Office proficiency.

• Excellent communication skills—written, verbal, and professional tone.

• High attention to detail and comfort with handling sensitive financial data.

• An operationally focused mindset with the ability to drive cross-functional

• execution and outcomes.

• Comfort working across multiple systems and monitors simultaneously.

Please note that the information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $19.00USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.  

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Medical/Dental/Vision coverage

• EAP – we get you help when you need it. Period.

• Pr