Senior Employee Relations Manager

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: 5/12/25

Anticipated Posting Close Date*: 7/1/25

Senior Employee Relations Manager

As Senior Employee Relations Manager, you will architect policies and practices that enable us to navigate complex employee situations – ranging from workplace conflicts, performance issues, complaints and investigations - at scale with equity in mind. You will provide guidance to the People teams and across the business on a global scale to ensure employment matters are effectively managed and the appropriate policies and practices are in place to facilitate consistency, fairness and objectivity.  You will collaborate internally to resolve employee relations matters and ensure that concerns and challenges are handled in a responsive, sensitive and fair manner.  You will partner with Global People Partners and Legal to create and implement standard approaches, processes and resources for employee relations and workplace compliance. This role is crucial to helping the organization proactively increase manager effectiveness, employee experience, and trust. You will help us adopt a more proactive, data-driven approach to organizational health issues with a dual focus on manager education and employee advocacy.  

What We're Looking For

What You'll Do:

• Serve as subject matter expert, provide guidance and develop best practices in employee relations and workplace compliance. Develop resources and tools for Fastly’s People team to manage various aspects of employment and compliance

• Develop resources, tools and standards for employee relations, including employee counseling and engagement, documentation standards and practices, policy interpretation and application, performance management methodologies, investigations, and responses to other sensitive work-related issues.

• Provide expertise, guidance and coaching on preventing, addressing and resolving employee issues and with leaders, managers and HR partners.

• Provide subject matter expertise in specialized regulatory areas globally (including EEO, ADA, OFCCP, FMLA, WARN Act, OSHA, FLSA,etc.).

• Improve existing employment policies; develop and draft new policies and document practices as needed.

• In partnership with Legal, design, develop and draft employee-facing and HR Compliance policies and processes for both US and globally.

• Create communications, training materials, and other change management mechanisms to educate the company on new and revised policies, processes, and programs.

• Respond to and investigate concerns and complaints; oversee investigations, and provide status and progress updates to VP, People Partners & Employee Relations and appropriate executives. Facilitate executive-level discussion on responding to complaints and proceeding actions. As appropriate, engage external investigators for complex and/or highly sensitive cases.

• Ensure oversight and governance of policies and practices globally, including interpreting and apply understanding of corporate policies and practices, employment laws, and other regulations to provide advice, guidance, or clarification for Employee Relations inquiries.

• Partner with Global People Partners and Global People Advisors on the  execution of organizational changes and performance-based exits (org changes, job eliminations and involuntary exits)

• Identify patterns and recurring issues and make recommendations to improve organizational effectiveness.

Basic Qualifications:

• 10+ years of progressive experience in employee relations, investigations, employment law and/or workplace compliance-related efforts for both small and larger, globally distributed organizations. Proven history of responding to and effectively resolving complex employee situations.

• Experienced in partnering with HR and legal teams to develop, design, and implement employment-related policies and programs.

• Expert analytical skills; uses data to form hypotheses, draw insights, form na