Recreation Services Supervisor

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervise the daily operations of the pool, including monitoring Leads, Lifeguards and guests/meeting safety standards, service delivery to include the wellbeing of guests, Lifeguards and leads, cleanliness, ambiance, work with supporting departments and meet maintenance needs
• Responsible for the hiring, coaching, issuing discipline, training, and accountability of all employees in the operation to include supporting departments
• Respond to and assist with incidents/accidents and involve security for support and completing applicable reporting; ensure departmental compliance regarding company, state/local and Health District polices, inventory control, loss prevention, Risk Management and security
• Ensure timely and professional resolution to guest and employee related challenges and/or concerns
• Participate in ongoing training, communicate company policies and objectives and support their implementation
• Ensure employee satisfaction through recognition, career development, and organizational teamwork to uphold positive morale
• Maintain efficient staffing and supply levels needed to provide superior service and maximize revenue opportunities
• Maintain and update revenue report (DOR)
• Implement Continuous Improvement to drive efficiency and growth i.e. Weekly In-Service and Focus of the week / month and guest service recovery.
• Perform other job-related duties as assigned

 

Responsibilities/Qualifications:

• Able to effectively communicate in English, in both written and verbal forms
• Knowledge of computer software to include word, excel, outlook and/or equivalent
• Ability to read and write
• Ability to work in a fast-paced, busy and somewhat stressful environment
• Maintain physical stamina and proper mental attitude to deal effectively with guest, management and other employees with courtesy and tactfulness
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Must possess the ability to access all areas of the facility, frequent walking, standing and bending
• Ability to withstand extreme hot/cold working conditions when working outdoors
• Ability to move/lift up to 20 lbs.
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards
• Maintain a America Red Cross Water Safety Instructor Certification
• High school diploma or equivalent required
• Two (2) years of related experience required
• One (1) year of supervisory experience preferred