Senior Product Manager (R12749)

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

 

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW We are looking for a talented and creative problem solver to be a Sr Product Manager at Oportun for Online Servicing and Payments team Online Servicing and Payments are at the core of creating an amazing customer experience for Oportun’s members and play a huge role in delighting our members through the entire financial journey. The charter of Online Servicing & Payments includes ensuring

• That our members stay current with their loans.
• We can support them  (when they face financial hardships) in a proactive and system-driven manner.
• And that we can engage them and provide new financial offerings (up-sell) as well as drive additional business for Oportun (Eg: referrals)

As a Senior Product Manager, you will articulate product strategy, set objectives and key results, define roadmaps, and work with the cross-functional team to deliver best-in-class solutions.  If you thrive in a fast-paced environment and have a passion for building products that delight users, join Oportun and grow with one of the most innovative and progressive FinTech companies.   RESPONSIBILITIES

• Strategic Leadership: Develop and execute a comprehensive product strategy aligned with the company’s vision and growth objectives. Identify market opportunities and set long-term product roadmaps.
• Cross-Functional Collaboration: Lead a high-performing cross-functional product team that includes engineering, design, data, marketing, and others to implement and build new capabilities and increase reliability and scalability. Drive strong collaboration and alignment up, down and sideways within the organization
• Customer Focus: Advocate for the customer by gathering and analyzing feedback, conducting market research, and leveraging data to drive product decisions. Ensure that product features and enhancements deliver exceptional user experiences.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure product success and impact. Use data-driven insights to optimize product performance and make informed decisions.
• Stakeholder Communication: Communicate product vision, strategy, and updates to executive leadership, board members, and other key stakeholders. Present compelling business cases and demonstrate the value of product investments.

  REQUIREMENTS

• Strong track record: 5+ years of product management experience in high-growth environments, with experience in the financial services industry (FinTech, challenger bank, etc.) highly preferred.
• Experience with payment systems and third-party payment partners. Working knowledge of loan servicing processes and procedures.  Understanding of servicing multiple products across systems.
• Experience working with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand the need, define features, and prioritize and manage scope to operate in an iterative agile delivery framework.
• Customer-centric: You are passionate about improving the financial health of Oportun’s members.
• Analyt