Team Success Generalist (Payroll & Operations)

Summary of Responsibilities:

The Team Success Generalist (Payroll & Operations) supports the mission of Highlands College by stewarding key operations across the teammate lifecycle, including payroll, HR systems, onboarding, offboarding, compliance, and teammate changes.

This role serves as a trusted partner to Team Success, Accounting, and campus leadership, ensuring processes are accurate, efficient, and life-giving for every teammate. With a strong focus on systems, data integrity, and operational excellence, this role helps create clarity, consistency, and health across Highlands College.

This position operates as a generalist across Team Success functions, supporting teammate care, development, compliance, and recruitment efforts as needed.

Primary Responsibilities

Payroll & Compensation Operations:

• Process accurate and timely payroll for all eligible teammates in accordance with federal, state, and local regulations.
• Serve as the primary administrator for payroll functionality within the HRIS (e.g., BambooHR or related systems).
• Support payroll system implementations, upgrades, audits, and testing, including documentation of workflows and controls.
• Maintain payroll records, reports, and reconciliations in partnership with Accounting.
• Ensure accurate setup and maintenance of pay rates, job changes, stipends, deductions, and earnings codes.
• Support year-end payroll processes, including W-2 preparation and reconciliation.
• Partner with Team Success leadership to identify opportunities for improved payroll efficiency, automation, and compliance.

HR Operations & Compliance: 

• Support compliance initiatives, including I-9 management, personnel file accuracy, and audit readiness.
• Maintain HR documentation and records in alignment with internal standards and accreditation expectations.
• Assist with policy implementation and updates, including the Team Handbook and operational procedures.
• Support reporting needs such as EEO-1, internal audits, and Team Success scorecards.
• Ensure adherence to federal, state, and institutional employment practices and guidelines.

HR Systems & Data Integrity:

• Maintain accurate teammate data within HR systems related to compensation, job status, and payroll eligibility.
• Audit payroll and HR data regularly to ensure accuracy and compliance.
• Create and maintain Standard Operating Procedures (SOPs), guides, and internal documentation across Team Success functions.
• Identify opportunities to improve workflows, automate processes, and increase operational efficiency within HR systems.
• Respond to teammate questions related to payroll, systems, and records with clarity, professionalism, and care.

Teammate Lifecycle Support:

• Support administrative onboarding tasks, including system setup, payroll enrollment, and documentation tracking.
• Ensure new teammates are fully prepared in HR systems prior to their start date, including completion of required documentation.
• Support coordination of onboarding checklists, forms, and required acknowledgements.
• Assist with hiring coordination processes, including offer preparation and pre-boarding readiness.
• Support administrative offboarding tasks, including payroll adjustments, final pay processing, and system updates.
• Ensure timely and accurate execution of final pay in accordance with state and federal requirements.
• Support documentation and checklist completion related to teammate transitions.
• Partner with Team Success and Accounting to ensure smooth, compliant, and lifegiving onboarding and offboarding experiences.

HR Generalist Support & Change Management:

• Serve as the primary Team Success partner for teammate change requests, including job changes, compensation updates, status changes, and organizational transitions.
• Ensure all teammate changes are processed accurately and timely within HR systems, including appropriate documentation and approvals.
• Partner with Team Leads and campus leadership to guide and execute changes clearly, compliant, and aligned with Highlands College processes.
• Maintain and update records related to teammate changes, ensuring data integrity across payroll and HR systems.
• Support communication and coordination of teammate changes, helping create a smooth and life-giving experience during transitions.
• Identify opportunities to streamline and improve change request workflows, documentation