Engagement Director, Utilities & Data Science - HYBRID

Do you have an executive presence, a keen ability to facilitate the development of transformative ideas, and a passion for driving execution? Do you find satisfaction building long term, valuable relationships with clients? Then we’d love to talk to you! High-energy individuals with a healthy level of grit who enjoy communicating the business value of solutions will thrive and progress in our organization.

E Source is a solutions-based consulting, research and advisory, and data science firm that’s been a change agent in the utility industry for over 30 years.

We’re building a world-class client success organization. In this role, you’ll be involved in building client relationships and managing a portfolio of data science engagements.

The engagement director works closely with the director of client success and technical delivery leads to manage client relationships, ensure the overall success of data science projects, and drive retention, new revenue, and customer satisfaction.

What you’ll do

• Build credibility. Become an established, trusted adviser to our clients by developing deep knowledge of a client’s strategic needs and aligning those needs with data science analytics opportunities, products/solutions within E Source Data Science, and best practices within or outside of the utility industry.
• Stakeholder content. Create persuasive presentations and other meaningful content to showcase project impacts and results, establish expertise, and support stakeholder engagement.
• Project communications. Translate complex topics and communicate clearly and consistently with clients and internal teams to shepherd projects from initiation to completion.
• Project management. Collaborate with technical project leads to ensure on-time delivery and monitor project hours and project margin.
• Strategic planning. Leverage vision and critical thinking to see multiple steps ahead and then take proactive steps to influence a project and ensure client success.
• Client retention. Create purposeful and customized plans to communicate value propositions, generate high customer satisfaction, and guide clients toward renewals and advocacy.
• Product development. Support the development of industry-leading data science offerings by facilitating voice-of-the-customer feedback and connecting client needs with company capabilities.
• Expand reach. Develop measurable strategies for increasing sphere of influence within the current client base and facilitate effective discussions to create interest in our service offerings and capabilities.
• Drive expansion revenue. Effectively scope new projects with current clients and execute the proposal development process in partnership with the director of client success and data science teams.

What will make you a good fit

• Excellent communication and interpersonal skills (written, verbal, and nonverbal)
• Ability to create compelling content and simplify complex topics in meaningful ways
• Obsession with delivering an exceptional customer experience
• Strong sense of urgency for accomplishing goals and exceeding expectations
• Capable of demonstrating the blend of initiative, grit, and patience required to confidently guide clients through the customer life cycle
• Collaborative temperament with an ability to cultivate relationships
• Tenacity, drive, and internal motivation
• Consulta