Senior Associate, Custody Operations

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

The Department: Wallet Operations

The Role: Senior Associate, Custody Operations

Our team is looking for a highly motivated and trustworthy professional to support our rapidly growing business. In this role, you will support our Custody Operations team by owning operational processes for our custody solutions, while also being responsible for the development, design, and implementation of new processes or enhancements to existing ones. The candidate will also seek to understand the depths of our custody solutions and use this knowledge to add value in cross functional, firmwide, or customer initiatives.

This role is required to be in person 5 days per week at our New York City, NY office.

Responsibilities:

• Manage the execution of the company’s daily custody operations. This may include multiple times per week trips to various secured facilities. The candidate must be able to consistently ensure the end-to-end operations process requirements are met.
• Own, develop, and execute scalable and repeatable digital asset custody processes and controls related to, but not limited to the following:
• Inventory Management, specifically of hardware and software.
• External Reporting, including to auditors and regulatory examiners on custody processes, controls and data.
• Digital Asset Movement, between Gemini’s various wallet tiers or entities to meet regulatory requirements and uphold digital asset security. 
• Disaster Recovery and Business Continuity management for Gemini’s custody of digital assets.
• Policy and Procedure Management, for core processes related to the custody of digital assets.
• Design, implement, and execute testing strategies to support new product or feature launches, and/or help triage customer issues.
• Lead cross-functional efforts in project execution with clear communication as well as expected and achieved outcomes.
• Assist in the management of vendors that are relied upon for Gemini’s custody solutions, as well as participation in budgeting exercises. 
• Work with product, engineering, and data teams to develop requirements and/or provide feedback on new products or features or issues to ensure we maintain efficiency and security of our custody processes while meeting customer needs.
• Help establish Key Performance and Key Risk Indicators related to our custody solutions and processes and develop solutions for when goals are not being met. 
• Assist in company wide strategic initiatives that may impact how we need to adapt our digital asset custody approaches.
• Drive business development opportunities by responding to due diligence questionnaires or engaging with customers in meetings to help them better understand our custody solutions and capabilities. 
• Engage directly with regulators and/or auditors to help them better understand our custody processes and controls in order to successfully pass exams and audits.
• Support on-call efforts through being responsive and available 24/7/365.

Minimum Qualifications:

• Bachelor’s degree.
• 6+ years of experience in a professional work environment with a heavy dose of teaming. 
• Based in the New York City area.
• Meticulous attention to detail with a security first mindset.
• Expert communication skills.
• Strong logistics and calendar management skills.
• Experience with policy and procedure development and documentation.
• Established track record of owning processes and ensuring objectives are met.
• Strong organizational, and time management skills; ability to manage tight deadlines and responsibilities effectively; ability to multitask and work successfully under pressure; ability to communicate and collaborate with all organizational departments and levels; ability to articulate plan with defined problems and definition of done, and execute.
• Willingnes