(Senior) Strategic Customer Success Manager

Mission

As a Strategic Customer Success Manager, you will play a pivotal role in driving the success of our high-touch strategic customers. From pre-sales and implementation to relationship management, renewals, and upsells, you will own the full customer lifecycle—establishing Demodesk as the leading AI-driven sales coaching platform worldwide.

As part of the Customer Success Team, you’ll act as a trusted advisor, guiding customers and prospects on how to best implement Demodesk and continuously optimize their revenue motion. Your responsibilities will include ensuring a fast time-to-value, maintaining healthy customer engagement, fostering long-term strategic relationships, and driving upsells, expansions, and successful renewals.

We value a culture of collaboration and growth—so be ready to share your expertise, learn from others, and grow alongside the company.

Goals

• Build and nurture strategic relationships within your portfolio of high-touch customers, proactively driving their success and growth through structured account plans.

• Own customer renewals while strategically driving revenue through successful upsells and expansions.

• Partner with the sales team to guide prospects through a seamless evaluation of Demodesk, ensuring a clear understanding of our platform’s value and capabilities.

• Lead the end-to-end onboarding process for new high-touch clients, overseeing consulting, implementation, and training to ensure a smooth transition and maximize platform adoption.

• Serve as the go-to product expert, developing creative workarounds, identifying new use cases, and proactively driving customer engagement.

• Collaborate closely with the product team, providing valuable insights to refine and enhance our platform in alignment with customer needs.

Your profile

• Bachelor/master studies in business administration (or related studies) 

• 3+ years experience in consulting (IT projects), Sales or Customer/ Client Success/ Account Management in a SaaS environment

• Start-Up Experience is a plus 

• Strong analytical and problem-solving skills to solve challenging user and business needs

• Previous experience with common Sales tech stack (CRMs, AI tools, etc.)

• Expert coordinator and collaborator across various stakeholders with different backgrounds

• Fluent in English and German (other languages are a plus)

Why us

• Well-funded and backed by Silicon Valley's top investors & angels, including Y Combinator

• Fast-growing, diverse and international team of tech enthusiasts and entrepreneurs

• Unique proprietary screen-sharing and AI sales agents technology using a state-of-the-art tech stack

• Full responsibility from day one and being part of our hierarchy-free and results-driven working environment

• Competitive salary plus attractive stock compensation package

• Flexible working hours

• Attractive perks including gym memberships, German language course, top of the line MacBook or Linux machine, and a professional development budget of 1,500 € per year

• Regular team events like dinners, Oktoberfest, ski trips and much more