Medical Director, Utilization Management (Home Health, Acute & Post-Acute)

The Utilization Management (UM) team is made up of experienced physicians and clinicians who work together to ensure Clover members receive medically appropriate, evidence-based care while optimizing quality and resource utilization. As the Medical Director, Utilization Management, you will play a critical role in supporting timely utilization decisions across the continuum of care, with a primary focus on Home Health services while also reviewing acute, post-acute, outpatient, and pharmacy authorization requests.

In this role, you will serve as the physician leader for Home Health utilization management, reviewing complex authorization requests for episodic and per-visit services to determine medical necessity. Leveraging CMS Home Health regulations, the Medicare Benefit Policy Manual, National and Local Coverage Determinations (NCD/LCD), Milliman Care Guidelines, and Clover Health clinical policies, you will help ensure consistent, evidence-based decision-making that supports high-quality member care. You'll partner closely with the Home Health RN Lead, Utilization Management nurses, providers, and cross-functional teams to improve clinical outcomes, promote appropriate utilization, and advance Clover's commitment to delivering exceptional Home Health services.

As a Medical Director, Utilization Management, you will:

• Participate in and support Clover Health Utilization Management processes.
• Review authorization requests for Home Health, acute inpatient, post-acute, outpatient, and pharmacy services for medical necessity.
• Serve as the primary physician reviewer for complex Home Health authorization requests requiring Medical Director determination.
• Review both episodic and per-visit Home Health authorization requests using CMS Home Health regulations, the Medicare Benefit Policy Manual, National and Local Coverage Determinations (NCD/LCD), and Clover clinical guidelines.
• Evaluate acute inpatient admissions, post-acute services, skilled nursing facility, inpatient rehabilitation, long-term acute care, outpatient, and pharmacy requests within established turnaround times.
• Apply evidence-based medical necessity criteria while promoting appropriate utilization across all service lines.
• Serve as the physician escalation point for complex Home Health medical necessity determinations submitted by the Utilization Management nursing team.
• Perform peer-to-peer discussions with physicians, Home Health agencies, hospitals, and other providers to facilitate appropriate care decisions.
• Partner with the Home Health RN Lead to ensure consistent interpretation and application of Home Health coverage criteria.
• Mentor and educate Utilization Management nurses on complex Home Health cases, including episodic and per-visit review methodologies.
• Participate in Home Health reviewer calibration sessions, quality initiatives, and ongoing education to improve consistency and decision quality.
• Support the ongoing development of Clover Health clinical guidelines, utilization management policies, and Home Health review criteria.
• Collaborate with Home Health agency partners to promote evidence-based care, improve documentation quality, and support optimal member outcomes.
• Support quality improvement initiatives for Clover members.

Success in this role looks like:

Within your first 90 days, you will:

• Become fully proficient in Clover's Utilization Management workflows, Home Health review processes, CMS regulations, and Medicare coverage criteria through successful onboarding and training.
• Independently review Home Health, acute, post-acute, outpatient, and pharmacy authorization requests while consistently meeting quality, productivity, and turnaround time expectations.
• Build strong partnerships with the Home Health RN Lead, Utilization Management nurses, providers, and cross-functional teams while serving as a trusted clinical resource for complex cases.

Within your first 6 months, you will:

• Be recognized as a subject matter expert in Home Health utilization management, providing consistent, evidence-based medical necessity determinations across all service lines.
• Lead effective peer-to-peer discussions and contribute to reviewer education, calibration sessions, and quality improvement initiatives that strengthen clinical consistency.
• Partner with clinical and operational leaders to enhance reviewer quality, improve utilization management performance, and support positive member outcomes.

As you continue to grow in the role, you will:

• Drive continuous improvement of Clover's Home Health utilization management program through clinical leadership and evidence-based decision-making.
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